Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic
Susan Mulhall

Susan Mulhall

Strategic Team Leader
Dublin

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Snr Manager Strategic Business Development

Workhuman
Dublin
08.2022 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Head of DIY

Woodie's DIY
Dublin
01.2021 - Current
  • As Head of DIY, I currently lead a team of 4 in buying, and a collaborate daily with a wider team of 7 including Merch and Digital
  • I manage approx
  • 6,000 Sku's, 10 Product areas and a Budget of approx
  • 50M
  • I manage annual budgets, monthly targets and OTB, and report directly to leadership team each week with business updates presented by me monthly to the CEO.
  • Currently working on Developing a 360-degree marketing strategy across digital, social to ensure optimum customer reach and touch points to drive our 2022 strategy
  • This also encompasses support from other teams including: merchandising, supply chain and Brand teams where I've built a strong relationship remotely over the past year
  • Coach and mentor a new team with a focus on their own personal development with most recently two team members receiving promotions in their roles
  • Drive commercial thinking in my team by clearly communicating strategies, outcomes, and learnings periodically
  • Complete regular competition reports and analysis with Strategy and actions points and empower and educate team on process and 'how to' as this was not a common practice in company
  • Champion collaboration across all business functions to drive a culture of teamwork and aligned goals
  • Encourage a culture where the team can make independent decisions in the best of the company mission
  • Act as a daily role model to push boundaries and showcase the team to take considered risks and drive improvement
  • Strong soft skills- active listener and established versatile negotiation skills
  • Adaptable and effective communication style for both daily and key presentations
  • Stay in touch with customers with Regional store visits and seasonal post mortem from a customer point of view, ensuring we don't lose focus of our customer.

Lifestyle Product Manager/Strategy & sourcing Consultant

Three Ireland (Telco)
Dublin
01.2019 - 01.2020
  • I worked for 18 months on this Project with Three Ireland where I lead and helped to design and build a best-in-class customer product strategy for Beyond Mobile
  • I established a framework to ensure it was executed with excellence and delivers strong sales and financial fundamentals across all retail and online at Three Ireland
  • This new store, product offering, and overall company retail strategy have since launched on the high street
  • Areas I worked on for this project include: Reviewing and reworking the Product and Customer Strategy and Vision by continuously evaluating the market and fashion trends, analyzing internal and external data, while staying very connected to our customer needs through the lens of pre and post-Covid
  • Identifying and building themes/trends and product areas to focus on
  • Collaborating and communicating with external trends and Market forecasters, customer panels, and industry experts to support clarity, communication, and confidence for the customer of the future and how best to ensure we are customer-focused and relevant today and beyond back to the team via regular updates
  • Sourcing a sustainable and growth-ready supply base that can support the future vision
  • Working closely with the current core suppliers where we review how best to optimize our relationship for our customers while ensuring we are investing and always future-focused
  • I closely collaborate with the teams throughout the business to harness scalable opportunities and intervention plans to close off any business gaps
  • I focused on building strong relationships with partners and cross-functional teams to ensure all challenges and inputs are considered to deliver our final vision
  • I reported the progress of the project at major stages of its conception, creation, and execution
  • I demonstrated project management experience with expertise in managing multiple projects through competing and conflicting priorities and deadlines
  • Continually and proactively influenced key stakeholders through active discussion and collaboration to deliver all category management objectives
  • Built an energy and 'Buy in' from the business and team on this project as it was a very different strategy and business product portfolio than current business model.

Senior Buyer

Primark/Penney's
Dublin
01.2011 - 01.2018
  • I worked approx
  • 4 years as both a senior buyer on the Home team and the new 'Lifestyle' project- Primarket
  • Product areas include Technology, Stationery, Toys, Food, Gifting for ladies, men, and family
  • And also trend non-clothing items- e.g
  • Selfie stick, fidget spinner, slime
  • Primarket was a project I had the privilege of establishing and building from zero to now over €150+ Million
  • The challenge delegated to me by the CEO was to establish and build a credible non-textile lifestyle offer that complemented our home and beauty offers
  • I was the senior buyer/team leader on this project across all 11 countries, 6 depots, and 350+ stores
  • Directed department to deliver €150million in 2017 and project was on track to hit its 2018 targets, an increase of 20% from 2017 when I left the company
  • I influenced team growth by delivering on targets each season growth from 3 to 12 with plans to grow this again
  • I orchestrated the department to be 2% of the company mix at the time of leaving the company
  • Attended and reported on key trade shows where I sourced and established a flexible supply base to support department growth that can adapt to changing customer trends
  • Negotiated on both key accounts set up and product ranges
  • After sourcing these supplier partners, I liaised and managed their setup approx
  • 50 new factories I worked with our QA team to establish best practices in these new product areas
  • Also, work with suppliers to optimize supply and review efficiencies to support growth
  • Generated strong working relationship with in-house teams: press, social, customs, supply chain, QA, etc
  • That has impacted the bottom-line figures- with reduced returns by 40% and delay book-ins by 60%
  • Coach and mentor a high-performing team with a focus on their own personal development and in the last year in this role I support two team members who received promotions in their roles (assistant buyer & Buyer)
  • Drive commercial thinking in my team by clearly communicating strategies, outcomes, and learnings periodically
  • Act as a daily role model to push boundaries and showcase the team to take considered risks and drive improvement
  • Build an empowered and confident team who chase the opportunities and challenge the risks
  • Strong soft skills- active listener and established versatile negotiation skills
  • Adaptable and effective communication style for both daily and key presentations
  • Stay in touch with customers with weekly floor walks with team and store management
  • Regional store visits and seasonal post mortem from a customer point of view, ensuring we don't lose focus of our customer of today and tomorrow.

Commercial Buying Manager

Tesco Ireland
01.2008 - 01.2010
  • Delivered on a €50+ million Home Budget yearly, ensuring KPIs on margins
  • Markdown and sales were achieved
  • Sourced and managed 21 suppliers across Europe, UK and Ireland, and Asia
  • Negotiated and managed branded suppliers for each season, delivering on season's targets in terms of savings on LTA's (long-term agreements)
  • Identified incremental and linked sales and optimized both for customers and Tesco
  • Planned strategy and signed off with the commercial director each season
  • Managed and supported off site administration team in Bangladesh.

Buyer

Dunnes Stores, Ireland
01.2000 - 01.2008
  • Buyer on Health and Beauty, gifting, and Ladies Fashion, including 'Kabaret' project - the younger branded sister to Savida included 4 standalone stores which I worked with the team to not only develop stock for the store but also store fit-out, packaging, and overall look and feel
  • Assistant Buyer also on ladies lingerie and nightwear 2000-2002
  • Planned and developed seasons collections with the team to deliver on KPIs
  • Presented and sign-off season with Board of Directors, worked with in-house and supplier designers to design be-spoke and own-brand products
  • Sourced and manage approx
  • 30-40 suppliers across several countries
  • Managed an average team of 4-6 ensuring development needs were met and the team was motivated
  • Selected by the Board of Directors as the buyer to drive and deliver on the 'Kabaret' project- sourcing and onboarding up-and-coming brands to offer a branded youth offer to compliment already established Savida customers
  • Communicated with regional managers and sought feedback to continue to improve range for customer.

Education

Certificate in Marketing, Advertising & PR -

Dublin Business School
01.2005 - 01.2006

Certificate in Business -

DIT Aungier
01.1998 - 01.2000

Professional Diploma, Digital Marketing - Digital Marketing

UCD Professional Academy
Dublin
04.2022 - 08.2022

Skills

Xxx

undefined

Volunteer Experience

CHILDLINE, 08/2017, Present, Active CHILDLINE volunteer, Support continuous training to ensure I am up to date on topics, rights, and skills to communicate with young people of Ireland, Established member of the online/text team, Team mentor for my shift

Timeline

Snr Manager Strategic Business Development

Workhuman
08.2022 - Current

Professional Diploma, Digital Marketing - Digital Marketing

UCD Professional Academy
04.2022 - 08.2022

Head of DIY

Woodie's DIY
01.2021 - Current

Lifestyle Product Manager/Strategy & sourcing Consultant

Three Ireland (Telco)
01.2019 - 01.2020

Senior Buyer

Primark/Penney's
01.2011 - 01.2018

Commercial Buying Manager

Tesco Ireland
01.2008 - 01.2010

Certificate in Marketing, Advertising & PR -

Dublin Business School
01.2005 - 01.2006

Buyer

Dunnes Stores, Ireland
01.2000 - 01.2008

Certificate in Business -

DIT Aungier
01.1998 - 01.2000

Similar Profiles

CREATE PROFILE
Susan MulhallStrategic Team Leader