Susan Eccleston
Enniscorthy
Summary
Hardworking and reliable Psychiatric Nurse with strong a background in Alzheimer's, Dementia and Care of the Older Person. Offering proven management experience in both the clinical and community setting. Highly organized, proactive with team-oriented mentality.
Overview
22
22
years of professional experience
Work History
Nurse Manager Homecare/Daycare
Alzheimers Society Ireland
Wexford/Dublin
06.2021 - 11.2023
- Implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Responsible for the managing of the day to day affairs of Homecare and Daycare.
- Ensure all employees are current and up to date with policies, procedures, Heath and Safety, PPE, current in PMH, SOVA, Children First and any other necessary training for good practice
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Monitored quality assurance activities for compliance with standards of care.
- Collaborated with other departments to ensure quality patient outcomes.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Conducted regular meetings with staff to discuss concerns or issues related to best practices.
- Maintained accurate records clients in the home and the daycentre.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Implemented strategies that improved operational efficiency and effectiveness.
- Investigated incidents or complaints from clients or their families.
- Resolved conflicts between staff members in an efficient manner.
- Participated in strategic planning with ASI initiatives designed to improve overall operations of homecare and daycare.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor staff with client care.
- Maintained strick policies and procedures during Covid
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Carer Support Manager/Office Manager
Family
Wexford
06.2016 - 05.2021
- Responsible for the managing of the day to day affairs of the office as well as supervising 10 respite workers
- Ensure all employees are current and up to date with policies, procedures, Heath and Safety, PPE, current in PMH, SOVA, Children First and any other necessary training for good practice
- Responsible for risk assessments both in the clients’ homes and the office
- Manage rotas for both office staff and the respite workers
- Development of care plans for clients and families and their changing needs
- Supervision of up to 5 Ce participants at any time and work closely with their Supervisor in Waterford
- I am responsible for the SLA budget and other grant monies awarded to us
- Hold and facilitate 4 support groups in and around Wexford County
- Head up and participate in fundraising events for the organisation
- Responsible for monthly reports for both the organisation and the HSE.
- Provided emotional support to elderly clients and their families.
Operations Manager
Chapz Barbers
Wexford
12.2012 - 09.2015
- My position in the company was quite diversified
- My role had seen through to completion the emergence of 6 new shops and all that that entailed across the South East
- I was responsible for recruitment of all staff members
- Induction, training and any supervision that may have been required at the onset of employment
- Also any further upskilling that was required or beneficial to the company and its clients
- My role involved writing up and implementing best practice, policies and procedures within the shops
- Mechanising, sourcing and costing new products and equipment, attending meetings/events on behalf of the Managing Director
- I handled customer complaints, diary keeping, and event organising, liaising with all staff members for the Managing Director
- Staff rosters, setting targets and goals for staff and benchmarking against our other shops as well as our main competitors
- Keeping abreast of trends and styles that were emerging
- I gathered and developed ideas and new concepts that would benefit both company and client alike
- I promoted and fostered a team approach to the work environment
- I was the go to person for conflict resolution when required
- I developed and participated in annual performance reviews for all staff members
- I did not shy away from working on the shop floor. I believed this fostered good morale and healthy working relationships.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- On a personal note, The company received the SME New Business Award 2014 from the Wexford Chamber of Commerce, I was asked by the Managing Directors to receive the award with them.
Acting Assistant Nurse Manager
Cois Ceim (HSE)
Dublin
04.2002 - 03.2003
- Deputy Nursing Officer of a 36 bedded, long stay care of the elderly, with enduring mental illness unit in Dublin
- Role consisted of managing staff and clients in all aspects of day to day living for the clients and the day to day running of the unit
- This was a face paced unit.All clients were mobile and were not full nursing care but rather assisted living.
- Provided leadership and direction to nursing staff, ensuring quality patient care.
- Assisted in the development of policies and procedures for clinical operations.
- Coordinated with other departments to ensure continuity of care.
Education
Train the Trainer Safeguarding of Vulnerable Adults -
01.2019
Conflict Management (QQI Level 6) -
.
09-2018
Employment Law (QQI Level 6) -
.
09-2018
Designated Officer For SOVA -
.
PMH current -
Start your own business course Wexford Enterprise Board -
Special Needs Assistant Course Gorey Community School -
Higher Diploma in Care of the Older Person with Enduring Mental Illness. Dublin College University. -
Degree in Psychiatric Nursing, University College Dublin/St. John of Gods Hospital. Distinction. -
Skills
- Recruitment
- Training and development
- Policies and procedures implementation
- Customer service
- Event organizing
- Conflict resolution
- Performance reviews
- Team management
Timeline
Nurse Manager Homecare/Daycare
Alzheimers Society Ireland
06.2021 - 11.2023
Carer Support Manager/Office Manager
Family
06.2016 - 05.2021
Operations Manager
Chapz Barbers
12.2012 - 09.2015
Acting Assistant Nurse Manager
Cois Ceim (HSE)
04.2002 - 03.2003
Train the Trainer Safeguarding of Vulnerable Adults -
Conflict Management (QQI Level 6) -
.
Employment Law (QQI Level 6) -
.
Designated Officer For SOVA -
.
PMH current -
Start your own business course Wexford Enterprise Board -
Special Needs Assistant Course Gorey Community School -
Higher Diploma in Care of the Older Person with Enduring Mental Illness. Dublin College University. -
Degree in Psychiatric Nursing, University College Dublin/St. John of Gods Hospital. Distinction. -
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