Susan Dunne
Summary
Strong foundation in customer service and team leadership, excelling in creating positive workplace environments and motivating team members to achieve peak performance. Proven communication skills and problem-solving abilities contribute to smooth operations and high customer satisfaction. Committed to applying a hands-on approach to drive sales and enhance customer experiences.
Overview
16
16
years of professional experience
Work History
Store Manager
Vodafone Ireland
Dublin, Ireland
04.2024 - 05.2026
- Managing day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handling customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Implemening customer feedback to enhance future product and services.
- Coaching employees on upselling techniques.
- Overseeing inventory management, reducing stock loss through effective control measures.
- Conducting regular performance reviews, setting objectives and targets for individual team members.
- Leading a team of 10+ staff, providing training, performance feedback, and personal development support.
- Promoting a culture of customer service excellence, motivating staff to exceed customer expectations and achieve sales targets.
Assistant Manager
Vodafone Ireland
Dublin, Ireland
10.2022 - 03.2024
- Monitored staff performance and developed targeted improvement plans to enhance team effectiveness.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved Customer escalations by offering flexible solutions.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, ensuring alignment on priorities and addressing concerns.
- Co-Led weekly staff meetings to review targets, identify performance improvements, and gather customer feedback for actionable insights.
Sales Advisor/Business In Retail Advisor
Vodafone Ireland
Dublin, Ireland
11.2010 - 10.2022
- Business in Retail Advisor from October 2015 to March 2019
- Collaborated with my peers to meet Business sales targets and foster a supportive atmosphere.
- Driving Improvement in Business Plan knowledge to increase sales.
- Monitored daily sales targets, driving personal and team efforts to consistently achieve and exceed goals.
- Provided exceptional customer service, addressing queries and concerns with patience and understanding.
- Assisted Store Management with day to day operations.
Skills
- Store operations
- Sales KPI management
- Inventory management expertise
- Stock control systems
- Staff training
- Team leadership
- Staff retention techniques
- Customer service
Skills
- Good communicator
- Self motivated
- Network engagement
Timeline
Store Manager
Vodafone Ireland
04.2024 - 05.2026
Assistant Manager
Vodafone Ireland
10.2022 - 03.2024
Sales Advisor/Business In Retail Advisor
Vodafone Ireland
11.2010 - 10.2022