Summary
Overview
Work History
Skills
Certification
Awards
Timeline
Generic
Susan Drumm

Susan Drumm

Dublin

Summary

Highly qualified administrative assistant with experience in Customer Care. Experienced in Payroll Admin, HR duties, Rostering, Diary Management, GDPR Compliance and Staff Training Management. Focused Receptionist with 15 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administration & Receptionist

Tierney Kitchens
Balbriggan
Current - Current
  • Welcoming all Visitors to the Showrooms
  • Dealing with a high volume of phone and email enquiries / Sales
  • Dealing with Customer remedials, Complaints and documentation of same & follow up
  • Organising Measuring & Appointments for Clients
  • Weekly Scheduling of fitters & After Care Packs
  • Cash & Credit Card Payments
  • Bank Lodgments
  • Key Holder

Senior Administrator / Receptionist

Newpark Care Centre
Saint Margaret's
08.2020 - 03.2023
  • Secured this job at the Start of COVID 19 following Shutdown of Restaurants.
  • Worked full time week from 9.00am to 5.30pm Worked from the Main reception Desk Welcoming Visitors
  • Managing Infection Prevention Controls, Sign in, Temp Checks Resident Files - Keeping Updated and current
  • Updating Epic Care Daily
  • Applications of Medical Cards, GP Visit Cards, Chiropody Cards, Optical Benefit Transport to and From nursing home to Hospital Appointments
  • Minutes of Residents Monthly Meetings Daily Menus for Residents Meals Management of Staff Rosters on Timepoint GDPR Compliance
  • Safeguarding Against Abuse Compliance
  • Staff Recruitment - Administrative Side, New Employees check
  • Applying for Garda Vetting for all new staff
  • Office Administrator & Payroll

Office Administrator & Payroll

Mystify Ltd Hospitality Group
11.2017 - 01.2020
  • Weekly Rostering & Payroll
  • Accounts - Debtors and Creditors
  • Bank Reconciliation
  • Employees files
  • Employee Disciplinary Procedures
  • Monitored the HACCP Training for staff to ensure that food safety, food presentation, hygiene and quality standards are adhered to.
  • Ensure staff comply with Company policy and procedures.
  • Place product orders on a daily basis with agreed suppliers, in a cost-effective way.
  • Responsible for the control of waste in the cafe.
  • Provided ongoing staff training and motivation and to develop the skills of employees.
  • Planned, developed and implemented an efficient work schedule for the cafe in order to ensure job rotation and flexibility of all staff while maximizing their productivity.
  • Undertook any practical duties which may arise in an emergency to ensure the smooth running of the cafe.
  • Cash Handling & Banking

Front Office Manager

Dalata Hotel Group Maldron hotel
Dublin Airport
02.2015 - 11.2017
  • Responsible for ensuring the smooth and efficient running of the hotel reception /reservations department.
  • Ensuring optimum occupancy using yield revenue management
  • Rostering of front office staff in line with hotel business
  • Communicating with and delegation of duties to the front office team
  • Ensuring all team members are fully trained & ensuring continuous training & improvement to the team
  • Communicating with the company director & operations manager on sales, ideas & issues of concern.
  • Professional handling of guest complaints
  • Managing accommodation availability across multiple forums
  • Maximizing the revenue of hotel accommodation and ensuring costs are kept in line with accounting expectations. ensuring safety of self, other staff members and guests in full compliance with all H&S legislation

Administration & HR Assistant

Look Mam Hospitality Group
Swords
  • Assisting the Managing Director with recruitment and retention of new Staff across his 6 Restaurants.
  • Supported recruitment efforts by assisting with job postings, candidate screening, and interview scheduling.
  • Assisted with the implementation and administration of HR programmes, including recruitment, induction, performance management, and employee relations, etc.
  • Coordinated/delivered the induction for new hires to ensure a smooth transition into the company.
  • Aided in the development and implementation of training and development programs to enhance employee skills and career growth.
  • Handled employee inquiries regarding HR policies & procedures.
  • Ensure probationary review meetings are held and processed within the timeframe allocated.
  • Act as a point of contact for employee concerns.
  • Fostered a positive and inclusive workplace culture, promoting employee engagement and well-being.
  • Ensured HR policies and procedures are up-to-date and compliant with legislation.
  • Ensured all employee job descriptions are up to date, issued and signed.
  • Conducted regular checks of HR processes and systems to ensure compliance and identify areas for improvement.
  • Developed and implemented frameworks to enhance HR practices and processes.
  • Maintained and updated employee records accurately and in accordance with data protection regulations.
  • Proficient in data entry, data processing
  • Assisted with the day-to-day administrative tasks of the HR department.
  • Carried out other ad-hoc support, projects and duties as required.

Skills

  • Highly qualified administrative assistant
  • Customer Care
  • Payroll Admin
  • HR duties
  • Rostering
  • Diary Management
  • GDPR Compliance
  • Staff Training Management
  • Recruitment and retention of new Staff
  • Job postings
  • Candidate screening
  • Interview scheduling
  • Induction for new hires
  • Training and development programs
  • Employee inquiries regarding HR policies & procedures
  • Probationary review meetings
  • HR policies and procedures compliance
  • Employee job descriptions
  • Infection Prevention Controls
  • Minutes of Residents Monthly Meetings
  • Staff Rosters & Time Sheets on Timepoint
  • Safeguarding Against Abuse Compliance
  • Garda Vetting
  • Payroll
  • Employee Disciplinary Procedures
  • HACCP Training
  • Food safety
  • Company policy and procedures compliance
  • Product orders
  • Staff training and motivation
  • Work schedule planning and implementation
  • Cash Handling & Banking
  • Guest complaints handling
  • H&S legislation compliance
  • File Management
  • Travel Coordination
  • Time Management
  • Positive and professional

Certification

  • QQI level 5 Sage Payroll, Present
  • HACCP Level 2, Present
  • Infection Control, Present
  • Safeguarding Against Abuse, 01/2022 - 01/2025
  • CPR, Present

Awards

RAC Customer Service Person of the Year, 04/2016

Timeline

Administration & Receptionist

Tierney Kitchens
Current - Current

Senior Administrator / Receptionist

Newpark Care Centre
08.2020 - 03.2023

Office Administrator & Payroll

Mystify Ltd Hospitality Group
11.2017 - 01.2020

Front Office Manager

Dalata Hotel Group Maldron hotel
02.2015 - 11.2017

Administration & HR Assistant

Look Mam Hospitality Group
  • QQI level 5 Sage Payroll, Present
  • HACCP Level 2, Present
  • Infection Control, Present
  • Safeguarding Against Abuse, 01/2022 - 01/2025
  • CPR, Present

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Susan Drumm