Susan Concannon
Galway
Summary
Experienced Quality Assurance Specialist with a robust background in quality control, quality assurance, and regulatory compliance within the medical device industry.
Demonstrated expertise in implementing and adhering to GMP standards, performing comprehensive quality checks, and managing quality documentation. Skilled in SOP adherence, defect analysis, and continuous improvement initiatives. Adept at leading teams, optimizing production techniques, and ensuring compliance with industry regulations. Known for meticulous attention to detail, strong problem-solving abilities, and excellent organizational and communication skills. Proven track record in maintaining high standards of quality and safety, contributing to efficient and compliant production processes.
Overview
23
23
years of professional experience
Work History
Quality Inspector
Advant Medical
Parkmore
04.2022 - Current
- Fill out appropriate inspection forms on all incoming materials
- Inspect components according to Quality Control specification
- Test components in production when necessary
- In-process inspection assistance when necessary
- Filing of records for warehouse / receiving procedure manuals
- Examine samples for conformance with agreed quality criteria.
- Prepared correct sample quantities for analysis.
- Collaborated with production teams to meet performance and productivity targets.
- Interpreted blueprints to deliver conformant, quality products.
- Recorded accurate test data for thorough, reliable reference.
- Label verification and job setup verification.
Electronic Assembler
MSA The Safety Company
Galway
05.2018 - 04.2022
- Prepare and Assemble electronic and mechanical components to printed circuit boards and associated items as per drawings and procedures.
- Make sure work is carried out in a manner that meets or exceeds internal company quality standards and/or IPC-610 Workmanship standards.
- Component preparation, board population, hand soldering, light mechanical assembly work, equipment operation and maintenance.
Duties relate to existing products and processes in addition to new products and processes which the company may introduce from time to time. - Recording and logging relevant data at specific stages, where required in process of orders.
- Releasing and closing orders on SAP.
- Performed quality checks on finished products to verify compliance specifications and assign appropriate quality grades.
Versatile Operator
Goodman Medical
Mervue Galway
02.2017 - 05.2018
- Performs daily visual, clean, and verification checks as defined by departmental procedures and batch record instructions.
- Follow all work procedures (SOP) in line with specifications.
- Hooping.
- Packaging and labelling.
- Completing documentation in compliance with GMP.
- Consistently demonstrated best practices and conformance to company standards and safety regulations.
- Packaged and promptly moved completed products to storage areas, maintaining smooth and efficient operations.
- Performed quality checks on finished products to verify compliance specifications and assign appropriate quality grades.
Insurance Claims Analyst
DeCare Dental
Claremorris
02.2008 - 02.2017
- Employed within the Research department amending dental insurance claims. Dealing with sensitive client information in relation to Social Security Information, and personal details.
- Reaching a minimum of 100% production per month with no less than 95% accuracy per month.
- Implementing and following strict HIPAA regulations and protecting information.
- Amending payment problems on claims. Dealing with Dentist Tax ID information and processing payments.
- Amending Social Security details on claims. Denying claims when required.
- Setting up and amending Dentist information and processing payments for procedures
- Verified data accuracy and validity through regular audits.
- Optimised team training
Guest Services
Virgin Blue
Sydney Domestic airport
08.2006 - 08.2007
- Correctly check-in guests, bag tagging, handle rebooking and itinerary changes.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to an appropriate location for loading and screening.
- Queue combing (making sure everyone has their ID ready and assisting guests with direction).
- Handling flight disruptions.
- Know and understand safety regulations in regards to guests and their luggage, dangerous goods awareness, directing guests to and from aircraft, ticket sales.
- Helping with special needs guests & cash handling.
Process Operator
TMP Hudson Recruitment
Sydney
01.2003 - 07.2006
- Process operator at various manufacturing facilities throughout Sydney metropolitan.
Process Operator
Medtronic
Galway
04.2001 - 10.2002
- Employed within the Balloon Room manufacturing Balloons for stents.
- Assembly, inspection of the product , microscope use.
- Completing documentation in compliance with GMP.
- Balloon forming and Cutting.
Retail Assistant
Primark
Galway
04.2001 - 04.2002
- Assisted customers with product selection and sales, recommending coordinating items to increase transaction value.
- Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
- Operated cash registers with accuracy and care, effectively processing cash and card transactions.
- Updated product labelling and promotional pricing.
Education
Level 7 - Certificate in Quality Documentation, GMP and Data Integrity
Technological University of Shannon (Limerick IT)
05.2023
Level 6 Validation Technologies - Level 6 Validation Technologies
Atlantic Technological University Sligo
Online05.2022
Level 6 - Certificate in Quality Assurance
Atlantic Technological University Sligo
Online05.2021
IPC-7711/IPC-7721 Rework & Repair of Electronic Assemblies - T/H Components , Chip & MELF
IPC
10.2019
Oct 2018 - Manual Handling
Western Management Centre
10.2018
Privacy , Ethics & and compliance and Fraud & Abuse Training - Insurance
Decare Dental
02.2017
Leaving Certificate -
Presentation College
06.1999
Skills
- Ability to multi-task
- Assembly and production
- Excellent attention to detail
- Experience in target driven environments
- Organisational skills, problem-solving & interpersonal relations
- Works well under pressure
- Ability to work on own/team with pro-active, enthusiastic, flexible approach
- Detail and accuracy orientated
- Microscope experience
- Excellent timekeeping
- A high volume of numeric data entry
- Ability to prioritise workload and meet critical deadlines
- Knowledge of SAP
- Soldering
- Interpreting technical drawings
- Customer instruction
- In-circuit test
- Crimping and soldering
- Quality Control
- Task planning
- Material assembly
- Printed Circuit Board Assembly
- GMP
- Attention to detail
- Inspection reports
- Product inspection
- Calculations and measurements
- Data recording
- Test analysis
- Data entry
- CRM
- Keyholder
- Order fulfilment
- Wrapping and boxing
- Conformity inspections
- Health and safety compliance
- Technical specification interpretation
- Documentation skills
- Keen eye for detail
- Measuring skills
- Production Monitoring
- Strong mechanical aptitude
- SAP Software
- Results Documentation
- Visual Inspection
- Defect Identification
- Process Control
- Quality Assurance Controls
- Blueprint Reading
- Blueprint Interpretation
- Product Inspection
- Measuring instruments and tools
- Reporting and documentation
- Quality Assurance
- Inspection documentation
- Recordkeeping
- Inspections and reviews
- Safety Procedures
Timeline
Quality Inspector
Advant Medical
04.2022 - Current
Electronic Assembler
MSA The Safety Company
05.2018 - 04.2022
Versatile Operator
Goodman Medical
02.2017 - 05.2018
Insurance Claims Analyst
DeCare Dental
02.2008 - 02.2017
Guest Services
Virgin Blue
08.2006 - 08.2007
Process Operator
TMP Hudson Recruitment
01.2003 - 07.2006
Process Operator
Medtronic
04.2001 - 10.2002
Retail Assistant
Primark
04.2001 - 04.2002
Level 7 - Certificate in Quality Documentation, GMP and Data Integrity
Technological University of Shannon (Limerick IT)
Level 6 Validation Technologies - Level 6 Validation Technologies
Atlantic Technological University Sligo
Level 6 - Certificate in Quality Assurance
Atlantic Technological University Sligo
IPC-7711/IPC-7721 Rework & Repair of Electronic Assemblies - T/H Components , Chip & MELF
IPC
Oct 2018 - Manual Handling
Western Management Centre
Privacy , Ethics & and compliance and Fraud & Abuse Training - Insurance
Decare Dental
Leaving Certificate -
Presentation College
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