Susan Byrne
Dublin
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manager
Starbuck's
Dublin, Ireland
04.2012 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained, and supervised new partners.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
La Croissanterie
Dublin, Ireland
03.1993 - 02.2012
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Assisted in developing effective strategies for upselling additional products and services.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Developed and implemented strategies for upselling services to existing enterprise customers.
Skills
- Store operations oversight
- Revenue Generation
- Promotional planning
- Employee Training
- Team Development
- Sales Strategies
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
- Team Leadership
- Policies and Procedures
Languages
English
First Language
Certification
- Starbuck's coffee master
- Barista trainer
Timeline
Store Manager
Starbuck's
04.2012 - Current
Store Manager
La Croissanterie
03.1993 - 02.2012
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