Sunny Mandru
Northwood,santry,Ireland
Summary
Technically inclined and detail-oriented professional with experience supporting global B2B product operations at Accenture on the Meta project. Skilled in technical troubleshooting, issue escalation, and system monitoring within high-volume, SLA-driven environments. Strong foundation in operational workflows, incident handling, and cross-functional collaboration. Familiar with Linux fundamentals and system processes, with a strong interest in infrastructure and data centre operations. Seeking to contribute to system support and operational reliability in a fast-paced IT environment.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Technical Product Support Analyst
Accenture Ireland
Dublin , Ireland
2026.01 - Current
- Provide advanced technical and product support to B2B clients, handling complex and high-priority issues related to Meta platforms
- Analyse platform behaviour and troubleshoot issues by identifying root causes and coordinating with engineering teams
- Monitor system performance trends and escalate critical incidents to ensure minimal disruption to operations
- Work in a high-volume, SLA-driven environment, managing multiple escalations while maintaining service quality
- Document incidents, solutions, and workflows to support knowledge sharing and continuous improvement
- Collaborate with cross-functional teams across product, engineering, and operations to ensure effective issue resolution
Sales & Customer Support Assistant
Mr. Price Branded Bargains
Dublin, Ireland
2024.08 - 2025.11
- Delivered frontline support in a fast-paced environment, resolving issues efficiently
- Maintained operational workflows and ensured accuracy in daily processes
- Developed strong problem-solving and communication skills under pressure
GIS Engineer
TriGeo Tchnologies Pvt Ltd
Hyderabad , India
2021.01 - 2022.02
- Worked with data systems and analytical tools to support project delivery
- Conducted data validation and analysis to ensure accuracy and consistency
- Collaborated with technical teams to meet project timelines and requirements
Crew Management Coordinator
Bloom Solutions Pvt Ltd
Hyderabad , India
2019.07 - 2020.03
- Monitored operational workflows and scheduling systems to ensure continuous process availability and efficiency
- Managed real-time coordination of resources, identifying and resolving operational issues to minimise disruptions
- Analysed process bottlenecks and supported improvements to enhance operational performance
- Maintained logs, documentation, and reports to support issue tracking and process reliability
- Acted as a point of contact for cross-functional teams, ensuring timely communication and escalation of issues
Education
Master of Science - International Business
National College of Ireland
Dublin, Ireland 01/2024 - 09/2025
Bachelor of Business Administration - Commerce
Gandhi Institute of Technology and Management
Visakapatnam, India 08/2019 - 07/2022
Skills
- Basic Linux Knowledge (file systems, commands, logs)
- System Monitoring & Issue Tracking
- Troubleshooting & Incident Handling
- Data Analysis (Excel)
- Basic Java Knowledge
- Documentation & Reporting
Certification
- Java Essential Training: Syntax and Structure
- Java Essential Training: Objects and APIs
- JetBrains Certification
Additional Information
- Strong interest in IT infrastructure, system administration, and cloud technologies
- Willing to work in rotational shifts and 24/7 support environments
- Quick learner with a proactive and analytical approach to problem-solving
Timeline
Technical Product Support Analyst
Accenture Ireland
2026.01 - Current
Sales & Customer Support Assistant
Mr. Price Branded Bargains
2024.08 - 2025.11
GIS Engineer
TriGeo Tchnologies Pvt Ltd
2021.01 - 2022.02
Crew Management Coordinator
Bloom Solutions Pvt Ltd
2019.07 - 2020.03
Master of Science - International Business
National College of Ireland
01/2024 - 09/2025
Bachelor of Business Administration - Commerce
Gandhi Institute of Technology and Management
08/2019 - 07/2022