Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Sunny Mandru

Dublin,Ireland

Summary

Detail-oriented and emotionally resilient professional with customer-facing and operations experience across retail, logistics, and tech sectors. Proven ability to handle sensitive information, resolve issues objectively, and work effectively under pressure. Strong communication skills, cultural awareness, and an eagerness to contribute to online safety make me a strong fit for Accenture's Trust & Safety team

Overview

6
6
years of professional experience
1
1
Certification

Work history

Sales & Customer Support Assistant

Mr. Price Brandard Bargains
Dublin, Ireland
08.2024 - Current
  • Provide direct customer support in a high-volume retail setting.
  • Handle complaints and challenging interactions with professionalism and empathy.
  • Maintain compliance with company standards while managing customer expectations.
  • Developed strong communication, resilience, and multitasking skills.

Geographical Information Systems Engineer

TriGeo Technologies Pvt Ltd
Hyderabad, India
01.2021 - 02.2022
  • Processed and analyzed geospatial data for mapping projects.
  • Ensured data accuracy and compliance with client guidelines.
  • Worked collaboratively under tight deadlines to meet delivery targets.

Crew Management Coordinator

Bloom Solutions Pvt Ltd
Hyderabad, India
07.2019 - 03.2020
  • Coordinated logistics and travel documentation for international seafarers.
  • Reviewed sensitive identification and employment documents with high attention to detail.
  • Managed scheduling and crisis responses across global time zones.
  • Demonstrated discretion, cross-cultural awareness, and compliance with international protocols

Education

Master of Science - International Business

National College of Ireland
01/2024 - 06/2025

Degree - Bachelor of Commerce

GITAM University
08/2019 - 07/2022

Skills

  • Content Review & Classification
  • Emotional Resilience & Stress Management
  • High Attention to Detail
  • English Communication (Written & Verbal)
  • Policy Adherence & Critical Thinking
  • Cultural & Social Sensitivity
  • Teamwork & Independent Problem-Solving
  • Shift & Schedule Flexibility

Certification

  • Becoming a Product Manager: A Complete Guide - LinkedIn Learning
  • Java Foundations Professional Certificate by JetBrains
  • Product Experimentation - Product School


Languages

English

Timeline

Sales & Customer Support Assistant

Mr. Price Brandard Bargains
08.2024 - Current

Geographical Information Systems Engineer

TriGeo Technologies Pvt Ltd
01.2021 - 02.2022

Crew Management Coordinator

Bloom Solutions Pvt Ltd
07.2019 - 03.2020

Master of Science - International Business

National College of Ireland
01/2024 - 06/2025

Degree - Bachelor of Commerce

GITAM University
08/2019 - 07/2022

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Sunny Mandru