Sunny Mandru

• Utilised excellent communication skills to provide detailed product information.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Built strong relationships with regular customers for repeat business.

• Managed inventory levels efficiently, reducing waste and unnecessary costs.
• Responded to customer queries with professionalism, ensuring satisfaction.
• Handled cash transactions accurately, eliminating errors at the till.
• Adapted quickly to changes in menu or restaurant policies; showed flexibility in learning new processes.

• Oversaw the end-to-end crew scheduling and management for Loco Pilots, Assistant Loco Pilots, Goods Loco Pilots, and Guards at the Kacheguda Crew Lobby.
• Utilized the Indian Railways’ Crew Management System (CMS) to allocate duties, maintain work logs, monitor crew availability, and ensure compliance with working hours and rest regulations.
• Managed the real-time scheduling of train operations by coordinating crew assignments based on train plans and operational requirements.
• Ensured accurate and timely logging of Loco Running (LR) details and crew movement post duty completion in the CMS.
• Monitored crew duty rosters, planned leaves, and optimized resource allocation to maintain operational efficiency and reduce downtime.
• Collaborated with railway control offices and crew staff to resolve scheduling conflicts and adapt to dynamic changes in train movements.
• Maintained detailed records and reports for audit and compliance purposes.

Tools/Systems Used:
• Indian Railways Crew Management System (CMS)