Sumera Pila
Dublin
Summary
Detail-oriented professional with 3+ years of experience in bookkeeping, accounts administration, and customer service. Proficient in accounts receivable/payable, invoice processing, and payroll administration. Currently pursuing QQI Level 6 in Payroll Techniques with IPASS. Proven track record as a Bookkeeping Assistant at SAMA'S Foods Limited and Customer Assistant at Tesco. Currently employed as a Junior Accounts Administrator at The Dublin Assay Office, ensuring accurate financial management and compliance.
Overview
4
4
years of professional experience
Work History
Junior Accounts Administrator
The Company of Goldsmith's of Dublin
Dublin
09.2023 - Current
- Processed Sales Invoices and Customer Receipts: Efficiently managed daily accounts receivable transactions, ensuring accuracy and timely recording.
- Conducted Credit Control Activities: Monitored outstanding payments, executed follow-ups, and successfully reduced overdue balances through effective debt management strategies.
- Prepared Monthly Account Statements: Generated and distributed detailed financial statements to customers, promptly resolving inquiries and discrepancies via email and telephone communication.
- Handled Customs Clearance Procedures: Coordinated and processed customs documentation for clients, ensuring compliance with all relevant regulations, and timely delivery of goods.
- Managed Bank Reconciliations: Accurately maintained and reconciled bank receipts, including credit card transactions, to support precise financial reporting.
- Provided Exceptional Customer Service: Responded to customer queries in person, over the phone, and through email, delivering timely and effective support to maintain high customer satisfaction levels.
- Executed General Office Administration: Performed essential administrative tasks, such as filing, scanning, and document management, to support smooth and efficient office operations.
- Assisted with Payroll Processing: Supported the preparation and processing of employee payroll, ensuring accurate and timely salary disbursements in compliance with organizational policies.
Customer Assistant (Phone Shop Colleague)
Tesco Superstore Adamstown (Tesco Ireland Ltd)
Dublin
02.2023 - 09.2023
- Greeted and Assisted Customers: Provided exceptional customer service by welcoming customers, addressing mobile-related queries, and presenting the latest product offers to enhance customer experience.
- Guided Customers Through Application Processes: Assisted customers in applying for security applications and completing contract agreements with Tesco Mobile, ensuring a seamless and efficient process.
- Ensured GDPR and Data Protection Compliance: Maintained strict adherence to GDPR and data protection policies, safeguarding customer information and upholding privacy standards.
- Facilitated Customer Transactions: Acted as a key liaison between customers and the customer care team, ensuring smooth and efficient transaction handling and resolution of issues.
- Managed Till Operations and Administrative Tasks: Proficiently handled till operations and performed administrative duties, including preparing weekly rosters, conducting compliance training, and delivering refresh training sessions.
Bookkeeping Assistant
SAMA'S Foods Limited
Dublin
09.2020 - 01.2023
- Managed Financial Documentation: Accurately processed and maintained invoices, purchase orders, and statements, ensuring up-to-date and precise financial records.
- Supported Accounting Operations: Collaborated with the accountant to keep accounts current, contributing to efficient financial management and reporting.
- Delivered outstanding customer service: Handled customer orders and inquiries with professionalism, ensuring a positive customer experience and timely resolution of issues.
- Liaised with Suppliers: Communicated with suppliers to monitor and maintain adequate stock levels, supporting smooth and uninterrupted daily operations.
Education
QQI Level 6 Certificate in Payroll Techniques -
Irish Payroll Association (IPASS)
12-2024
QQI Level 5 Award in Business Administration with Digital Marketing -
Cathal Burgha College of Further Education
Dublin 106.2023
Leaving Certificate -
St. Joseph's College
Lucan, Co. Dublin06-2018
Skills
- Communication & Active Listening
- Computer Proficiency
- Interpersonal & Teamwork Skills
- Problem-Solving
- Organizational & Time Management
- Office Administration
- Customer Service
- Customs & Compliance
- Invoice & Payroll Processing
- Accounts Receivable/Payable
- Data Entry & Account Reconciliation
Accomplishments
- Completed Level 1 and 2 Food Safety and HACCP training.
- Successfully completed compliance training in Data Protection and GDPR.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1
Intrests/Hobbies
watercolorion and mental reset, I enjoy watercolour painting and embroidery, which allow me to express creativity and approach tasks with innovative ideas.
Affiliations
Prepared food for sale to raise funds for a new Mosque, enhancing communication and social skills while serving the community.
References
References available upon request.
Timeline
Junior Accounts Administrator
The Company of Goldsmith's of Dublin
09.2023 - Current
Customer Assistant (Phone Shop Colleague)
Tesco Superstore Adamstown (Tesco Ireland Ltd)
02.2023 - 09.2023
Bookkeeping Assistant
SAMA'S Foods Limited
09.2020 - 01.2023
QQI Level 6 Certificate in Payroll Techniques -
Irish Payroll Association (IPASS)
QQI Level 5 Award in Business Administration with Digital Marketing -
Cathal Burgha College of Further Education
Leaving Certificate -
St. Joseph's College
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