SUMANTH KUMAR VENNAMANENI
Maryland Heights
Summary
Results-driven master's student in Supply Chain Management with over 4 years of experience in logistics, inventory management, and customer service. Demonstrated ability to optimize supply chain operations, cultivate strong vendor relationships, and enhance overall efficiency. Skilled in data-driven decision-making, utilizing ERP systems, and streamlining processes. Proven expertise in cross-functional collaboration, problem-solving, and strategic planning. Eager to leverage knowledge in logistics and supply chain management to achieve operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relations Executive
V Xpress
02.2023 - 07.2023
- Implemented targeted customer engagement strategies, enhancing client relationships and improving retention
- Managed end-to-end daily shipment processes via phone, email, and company web portals, ensuring real-time tracking and accuracy
- Developed spreadsheets for daily, weekly, and monthly performance reporting, leading to improved data-driven decision-making
- Refined issue escalation processes, reducing customer grievances and enhancing service response times
- Served as the primary point of contact for client shipping processes, ensuring billing accuracy and proactive communication
Team Leader - CRM Operations
Xpeed Logistics Pvt Ltd
07.2022 - 01.2023
- Improved CRM operations efficiency by streamlining processes and implementing new technologies.
- Developed a high-performing team through targeted recruitment, training, and performance management.
- Established clear goals for the team, providing direction and motivation towards achieving those objectives.
- Mentored junior staff members to support their professional growth and strengthen the skills within the team.
Customer Relations Executive
Xpeed Logistics Pvt Ltd
10.2019 - 07.2022
- Developed logistics strategies, including route optimization and warehouse space utilization, to enhance efficiency
- Managed key accounts, offering tailored shipping solutions and ensuring accurate, timely billing
- Collaborated with internal teams and external vendors to maintain timely deliveries and resolve logistical challenges.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Master’s - Supply Chain Management
Saint Louis University
05.2025
Skills
- Python
- Tableau
- Strong analytical skills
- Problem solving abilities
- CRM software proficiency
- ERP (SAP)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Skilled in data analysis using tools like Excel or Google Sheets
Certification
- Supply Chain & Logistics Crash Course
- SAP PP (Production Planning)
- Virtual Internship in Business Consulting
Additional Information
Eligible to work in the U.S., Open to relocation
Timeline
Customer Relations Executive
V Xpress
02.2023 - 07.2023
Team Leader - CRM Operations
Xpeed Logistics Pvt Ltd
07.2022 - 01.2023
Customer Relations Executive
Xpeed Logistics Pvt Ltd
10.2019 - 07.2022
Master’s - Supply Chain Management
Saint Louis University
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