Suman B B

Mbanq

Bengaluru

11.2023 - Current

Provided Level 2/3 technical support for internal and client-facing financial platforms, reducing the average issue resolution time by 25%.
Developed and maintained real-time fraud monitoring dashboards, improving detection of fraudulent debit card transactions, and automating alerts.
Built advanced loan performance dashboards with interactive features like drill-downs and filters, enabling deeper analysis of delinquency trends and borrower risks.
Optimized SQL queries and ETL workflows for faster report execution, improving data accuracy, and processing efficiency.
Automated reconciliation workflows using Python and SQL improve reporting efficiency and accuracy.
Designed and maintained interactive dashboards using Metabase and Quicksight for business and operational insights.
Conducted root cause analysis for critical financial data discrepancies, and coordinated with engineering teams for permanent fixes.
Authored and maintained comprehensive technical documentation and standard operating procedures (SOPs).
Developed scripts to automate routine tasks.
Diagnosed customer issues and provided timely solutions to maintain customer satisfaction.
Tested newly implemented systems to ensure they meet all requirements before going live.

Summary