Summary
Overview
Work history
Education
Skills
Affiliations
References
Custom
Personal Information
Timeline
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Suleqa Hassan

Portlaoise,Ireland

Summary

Dedicated professional with a strong focus on customer satisfaction enhancement and communication excellence. Proven expertise in feedback reception, up-selling experience, and extensive product knowledge. Committed to leveraging skills to drive customer loyalty and business growth.

Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.

Possesses strong communication and problem-solving skills, alongside natural ability to build rapport with customers. Committed to enhancing customer satisfaction and driving positive outcomes for business.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Volunteer youth worker

Tidy town Rathdowney
Rathdowney, Laois
10.2024 - 04.2025


  • Established a safe, inclusive environment, promoting diversity and respect.
  • Fostered good behavior through positive reinforcement techniques.


  • Tidied bins and recycling containers to safe curbside locations after collection.
  • Handled hazardous waste appropriately to maintain safety.
  • Collected domestic waste at pre-arranged locations.

Customer assistant

Fast chain suppliers
Istanbul , Turkey
01.2022 - 03.2023
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Assisted customers with product selection to ensure satisfaction.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Provided excellent customer service to ensure repeat business.
  • Increased sales through suggestive selling techniques.
  • Stocked shelves regularly for easy access to products by customers.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.


Cleaning supervisor

Alliance Healthcare
Mogadishu, Somalia
02.2021 - 12.2021
  • Prepared reports on daily activities for management's review.
  • Handled emergencies promptly ensuring minimal disruption to clients' normal operations.
  • Followed environmental regulations in waste disposal activities for safer surroundings.
  • Conducted performance evaluations, fostering continuous improvement in cleaning services.
  • Adhered strictly to COSHH guidelines whilst using chemicals safeguarding employees' health.
  • Developed rosters and assigned duties to maximise staff utilisation.
  • Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
  • Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
  • Maintained a safe work environment through meticulous adherence to safety protocols.
  • Streamlined processes for improved efficiency in cleaning tasks.
  • Upheld company reputation by effectively handling customer complaints and queries related to cleanliness issues.
  • Provided training for new staff members to ensure quality service delivery.
  • Executed end-of-tenancy cleanings, making properties ready for next occupants swiftly.

Education

GCSEs -

Al Imra
01.2016 - 12.2019

Customer Service

Forus Training
10.2024 - 12.2024

Skills

  • Customer satisfaction enhancement
  • Communication excellence
  • Manual Handling
  • interpersonal Skills

Affiliations

  • Running, Reading books

References

References available upon request.

Custom

Personal Information

Timeline

Volunteer youth worker

Tidy town Rathdowney
10.2024 - 04.2025

Customer Service

Forus Training
10.2024 - 12.2024

Customer assistant

Fast chain suppliers
01.2022 - 03.2023

Cleaning supervisor

Alliance Healthcare
02.2021 - 12.2021

GCSEs -

Al Imra
01.2016 - 12.2019

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Suleqa Hassan