Suleka Abdi
Dublin
Summary
Results-driven Account Manager with expertise in building partnerships and retaining key accounts. Proven ability to expand professional networks and influence decision-makers through strategic initiatives. Strong skills in customer relationship management and team collaboration, enhancing business operations. Experienced in office management, accounting, invoicing, vendor negotiations, and contract management.
Overview
13
13
years of professional experience
Work History
Scheduling Supervisor
HomeInstead
Dublin, Ireland
2025.01 - Current
- Developed and implemented scheduling procedures to guarantee consistent coverage for all shifts.
- Scheduled caregiver shifts to ensure optimal client coverage and service continuity.
- Utilized scheduling software to efficiently track caregiver availability and manage assignments.
- Coordinated with families to assess and prioritize client care needs and preferences.
- Monitored compliance with labor regulations in caregiver scheduling practices.
CARE EXECUTIVE/SCHEDULER
Comfort keepers
Dublin, Ireland
2024.09 - 2025.02
- Coordinated staff schedules, ensuring adequate coverage to meet service demands.
- Managed scheduling for multiple departments, optimizing resource allocation for operational needs.
- Developed and maintained scheduling systems, enhancing workflow organization to support departmental efficiency.
- Prepared reports on scheduling efficiency and recommended process improvements.
- Assisted in training new staff on scheduling tools and procedures.
- Led team meetings to align staff on operational goals and objectives.
ADMINISTRATION - SALES
Adecco Dublin
2023.11 - 2024.09
- Creating and maintaining strong communication channels with clients
- Resolved client complaints to improve customer satisfaction.
- Managed inbound and outbound calls to facilitate clear communication.
- Scheduling meetings and managing staff schedules
- Compiled reports for internal and external stakeholders to support decision-making.
KEY ACCOUNT MANAGER - SALES
Talabat Dubai
2021.11 - 2023.09
- Supervised account teams for each key client, ensuring alignment with client objectives
- Collaborated with advertising, design, marketing, sales, and logistics departments to address key clients' needs effectively
- Compiled reports on account progress, goals, and forecasts to inform account teams and stakeholders.
ACCOUNT MANAGER - SALES
Talabat Dubai
2020.11 - 2021.11
- Aiming to achieve monthly or annual targets by analyzing the viability of the brand
- Negotiated vendor contracts to establish favorable terms.
- Prepare contracts and commercial commissions to ensure compliance and clarity
- Onboard new brands onto the platform by collaborating with partners
- Coordinate across departments to resolve issues and bugs
BUSINESS DEVELOPMENT ANALYST
DeVere Accuma Dubai
2020.08 - 2020.11
- Provided tailored advice on digital banking, investment portfolios, private banking, investment property, insurance, estate planning, savings, FX, pension transfer, and Fintech products to meet client financial goals.
- Targeted expatriates to sell market-leading international financial services and investment products, enhancing client portfolio diversification.
- Managed advisor's diary and set appointments to optimize client engagement and streamline scheduling.
CLIENT COORDINATOR
Sodexco, Comfort keepers Ireland
2019.03 - 2020.08
- New growth and packages - Client acquisition
- Resolved client and staffing issues to enhance service delivery.
- Ensure internal policies and procedures are adhered to
- Developed and delivered status reports and presentations to communicate project progress.
- Oversaw billing and accounts receivable processes to ensure financial accuracy.
- Assisting with recruitment and scheduling where required.
CONTENT ANALYST
Accenture Ireland
2018.07 - 2019.10
- Working with the world's leading social media platforms (Facebook, Instagram and WhatsApp)
- Gathered and analyzed data to enhance user experience on site
- Enforce client's Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identified workflow inefficiencies and proposed actionable improvements
- Recognized trends and patterns, escalating policy-related issues to global team
CLIENT ACCOUNT EXECUTIVE
Rabobank Ireland
2016.06 - 2018.07
- Contracted with RaboDirect during exit from Irish market, ensuring smooth transition and client communication.
- Managed client accounts for both SME and personal sectors, enhancing client satisfaction and retention.
- Assisting with month end close including raising accruals, prepayments and coding changes
- Oversaw bookkeeping tasks across multiple financial ledgers, ensuring accuracy and compliance in financial reporting.
- Created ad hoc reports and conducted analysis.
SALES ADVISOR + MARKETING ASSISTANT
Vodafone London
2013.09 - 2016.06
- Target based sales- Met targets every month and was awarded Employee of the Month multiple times
- Executed marketing strategies to increase brand awareness in target markets
- Enhanced customer satisfaction by resolving issues through direct interaction with customers
- Reported KPIs to the manager biweekly
- Managed ledgers to maintain accurate financial records and streamline reporting
- Financial affairs - invoicing, managing payments, balancing accounts monthly
Education
Bachelor's Degree -
Dublin City University (DCU)
Dublin2015-08
PART ACCA QUALIFIED -
London Business School of Finance
Skills
- Account management
- Client management
- Customer excellence
- Sales strategy
- Sales reporting
- Business development
- Market analysis
- Data analysis
- Administrative support
- Negotiation skills
- Team collaboration
- Effective communication
- Financial services expertise
- Bookkeeping proficiency
Languages
English, Native
Timeline
Scheduling Supervisor
HomeInstead
2025.01 - Current
CARE EXECUTIVE/SCHEDULER
Comfort keepers
2024.09 - 2025.02
ADMINISTRATION - SALES
Adecco Dublin
2023.11 - 2024.09
KEY ACCOUNT MANAGER - SALES
Talabat Dubai
2021.11 - 2023.09
ACCOUNT MANAGER - SALES
Talabat Dubai
2020.11 - 2021.11
BUSINESS DEVELOPMENT ANALYST
DeVere Accuma Dubai
2020.08 - 2020.11
CLIENT COORDINATOR
Sodexco, Comfort keepers Ireland
2019.03 - 2020.08
CONTENT ANALYST
Accenture Ireland
2018.07 - 2019.10
CLIENT ACCOUNT EXECUTIVE
Rabobank Ireland
2016.06 - 2018.07
SALES ADVISOR + MARKETING ASSISTANT
Vodafone London
2013.09 - 2016.06
Bachelor's Degree -
Dublin City University (DCU)
PART ACCA QUALIFIED -
London Business School of Finance