SUKOLUHLE KUBANE

Dublin 4,Ireland

Summary

Experienced professional with a strong background in administration, specialising in bookings and reservations. Adept at conflict management and complaint management, ensuring smooth operations and customer satisfaction. Proven ability to multitask effectively in fast-paced environments. Seeking to leverage skills in a dynamic organisation to drive efficiency and enhance service quality.

Friendly and professional with strong communication and organisational skills, enhancing guest experiences and ensuring smooth operations. Skilled in managing bookings and addressing guest inquiries. Eager to contribute to [Desired Position] role.

Overview

years of professional experience

Work History

Hotel receptionist

Vannessa

Bulawayo, Zimbabwe

02.2022 - 12.2023

Managed room availability charts to ensure zero overbooking.
Provided hotel information for improved guest experience.
Ensured guest comfort with prompt attention to their needs and requests.
Maintained security measures, protecting guest personal information and privacy.
Processed wake-up calls reliably to maintain schedule adherence for guests.
Processed payments accurately, guaranteeing smooth transactions for guests.

Education

QQI Level 5 - Social Care Worker

Liberties College

Ireland

09.2024 -

Skills

Administration
Bookings and reservations
Conflict management

Complaint management
Multitasking

Timeline