Accomplished General Manager with a proven track record at Bougie & Flying Saucer, adept at driving revenue growth and boosting team performance. Expert in restaurant operations management and customer relations, demonstrated through innovative cost control strategies and fostering a culture of excellence. Achieved significant improvements in customer satisfaction and operational efficiency.
- Managed daily restaurant operations, including front-of-house, back-of-house, and administrative functions.
- Led a team of 50+ employees, including servers, bartenders, hosts/hostesses, and kitchen staff.
- Developed and implemented strategies to increase revenue, reduce costs, and improve customer satisfaction.
- Analyzed sales data, customer feedback, and market trends to inform business decisions.
- Collaborated with the culinary team to develop new menu items and promotions.
- Dealing with promoters, Planning events
- Assisted the General Manager in overseeing daily restaurant operations.
- Supervised a team of 20+ employees, including servers, bartenders, and hosts/hostesses.
- Coordinated events, parties, and catering functions.
- Assisted with inventory management, ordering supplies, and controlling labor costs.
- Restaurant operations management
- Team leadership and development
- Customer service and relations
- Sales and revenue growth
- Cost control and profitability
- Inventory management and control
- Event planning and coordination
- Time management and organization
- Increased revenue by 20% within 6 months of taking over as General Manager.
- Improved customer satisfaction ratings by 20% through implementation of new service standards.
- Reduced labor costs by 10% through efficient scheduling and staffing.