Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Sujit Kumar Singh

Faridabad

Summary

Accomplished General Manager with a proven track record at Bougie & Flying Saucer, adept at driving revenue growth and boosting team performance. Expert in restaurant operations management and customer relations, demonstrated through innovative cost control strategies and fostering a culture of excellence. Achieved significant improvements in customer satisfaction and operational efficiency.


Overview

12
12
years of professional experience

Work History

General Manager

Kaayo
09.2024 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

General Manager of Operations

Flying Saucer, Bougie, (First Fiddle Restaurants)
06.2021 - 08.2024

- Managed daily restaurant operations, including front-of-house, back-of-house, and administrative functions.
- Led a team of 50+ employees, including servers, bartenders, hosts/hostesses, and kitchen staff.
- Developed and implemented strategies to increase revenue, reduce costs, and improve customer satisfaction.
- Analyzed sales data, customer feedback, and market trends to inform business decisions.
- Collaborated with the culinary team to develop new menu items and promotions.

- Dealing with promoters, Planning events

Restaurant General Manager

1 Oak , Nukkad Cafe & Bar, We Qutub
03.2016 - 05.2021
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.

Restaurant Manager

Boombox Cafe
12.2012 - 03.2016

- Assisted the General Manager in overseeing daily restaurant operations.
- Supervised a team of 20+ employees, including servers, bartenders, and hosts/hostesses.
- Coordinated events, parties, and catering functions.
- Assisted with inventory management, ordering supplies, and controlling labor costs.

Education

Bachelor of Arts -

Delhi University
Delhi
05-2010

Diploma in Hotel Management -

AIIMS
Durgapur, West Bengal
04-2005

Skills

    - Restaurant operations management
    - Team leadership and development
    - Customer service and relations
    - Sales and revenue growth
    - Cost control and profitability
    - Inventory management and control
    - Event planning and coordination
    - Time management and organization

Additional Information

- Increased revenue by 20% within 6 months of taking over as General Manager.
- Improved customer satisfaction ratings by 20% through implementation of new service standards.
- Reduced labor costs by 10% through efficient scheduling and staffing.

Languages

Hindi
English

Timeline

General Manager

Kaayo
09.2024 - Current

General Manager of Operations

Flying Saucer, Bougie, (First Fiddle Restaurants)
06.2021 - 08.2024

Restaurant General Manager

1 Oak , Nukkad Cafe & Bar, We Qutub
03.2016 - 05.2021

Restaurant Manager

Boombox Cafe
12.2012 - 03.2016

Bachelor of Arts -

Delhi University

Diploma in Hotel Management -

AIIMS
Sujit Kumar Singh