Sufiyan Arab

Experienced e-commerce professional with a proven track record in efficiently managing Shopify stores. Proficient in order processing, inventory management, and logistics coordination, with a strong understanding of e-commerce platforms and accounting software. Skilled in providing exceptional customer service, resolving issues promptly, and ensuring timely delivery to enhance customer satisfaction. Detail-oriented and organized, with a commitment to accuracy and excellence in all aspects of order fulfillment. Effective communicator and team player, capable of collaborating with various stakeholders to optimize operations and drive business success.

• Achieved consistently high client satisfaction ratings in digital marketing projects, resulting in a 95%+ client satisfaction rate over a span of two years.
• Demonstrated exceptional attention to detail in digital marketing campaigns, ensuring accuracy and precision in all aspects of content creation, resulting in a 98% error-free project completion rate.
• Maintained a 100% order satisfaction rate as the owner of a small business, ensuring every customer received a high-quality product and exceptional service.
• Recognized by local events for outstanding contributions to the community, demonstrating dedication and commitment to making a positive impact.
• Collaborated with a local mosque and community members to design and produce tote bags, fostering community engagement and social responsibility.
• Received recognition at Shopify as a junior employee for excellence in context gathering and tailoring conversations, contributing to improved customer satisfaction and retention rates.
• Successfully founded and managed a sustainable clothing brand, pioneering a new system of reinventing used clothing and receiving positive feedback from customers and industry stakeholders.
• Awarded "Funniest in the Class" in secondary school, demonstrating a positive and engaging personality that fosters strong relationships and teamwork.