Suelania De Oliveira

• Advise clients on printing options, including paper stock, weights (gsm), finishes (matte, gloss, lamination), and binding methods to suit their budget and project needs.
• Manage a high volume of customer inquiries via phone and email, providing accurate quotes and project timelines.
• Resolve customer complaints and printing issues efficiently, ensuring high retention rates and repeat business.
• Process and manage print orders from initial consultation through to final production, ensuring 100% accuracy in specifications.
• Maintain and updatd the Point of Sale (POS) system and customer database with accurate order tracking and billing information.

• Mapped out daily and weekly print schedules across multiple product lines to keep the pressroom moving smoothly and eliminate machine downtime.
• Reviewed incoming jobs and rearranged production priorities on the fly to handle urgent client requests and prevent delivery delays.
• Calculated necessary resources for each print run, including specific paper stocks, ink volumes, finishing materials, and press operator hours.
• Assigned daily targets and clear instructions to the production team, making sure press operators and finishing staff knew exactly what needed to be run next.
• Kept a close eye on jobs as they moved through the floor, stepping in to troubleshoot bottlenecks so projects stayed on schedule and within budget limits.

• Assisted clients with safely moving around their homes, helping them transfer from bed to wheelchair, preventing falls, and supporting them during daily walks.
• Prepared and served nutritious, home-cooked meals based on clients' specific dietary needs, preferences, and doctors' recommendations.
• Kept the living environment clean, organized, and safe by handling light housekeeping tasks like laundry, washing dishes, and tidying up main living spaces.
• Provided respectful and dignified assistance with personal care, including helping clients with bathing, dressing, brushing teeth, and general grooming.
• Offered genuine companionship and emotional support, building strong trust with clients through daily conversations, activities, and attentive listening.

• Baked a wide variety of daily breads from scratch, carefully monitoring oven temperatures and bake times to ensure perfect crust and texture.
• Hand-shaped, rolled, and prepped doughs for various pastries, croissants, and specialty baked goods, maintaining high quality and visual appeal.
• Monitored ingredient inventory levels (like flour, yeast, and butter) and placed vendor orders ahead of time to make sure we never ran out during busy shifts.
• Maintained a spotless and sanitary workspace by deep-cleaning prep tables, washing baking trays, and strictly following food safety guidelines.
• Scaled and measured raw ingredients precisely according to bakery recipes to ensure consistency across every batch.

● Supervise administrative staff and ensure efficient office operations.

● Oversee all financial operations, including budgeting, forecasting, and financial planning.

● Prepare and present financial reports, balance sheets, and income statements.

● Manage cash flows, accounts receivable, and accounts payable.

● Ensure compliance with financial regulations and school policies.

● Monitor and control expenditures to maintain financial stability and meet budgetary goals.

● Collaborate with academic staff to ensure high-quality educational programs.

● Oversee curriculum development and implementation.

● Ensure a positive and supportive learning environment.

● Organise and oversee school events and activities.

• Partnered closely with doctors, nurses, and therapists to create well-rounded care plans that addressed both the medical and emotional needs of our patients.
• Assessed and advocated for patients by helping the medical team understand the financial, cultural, or housing challenges families were facing at home.
• Designed and put into action practical support plans to help families navigate sudden health crises and connect them with community resources.
• Conducted telehealth consultations to provide remote families with compassionate, real-time updates on their loved one's condition and treatment progress.
• Guided worried families through complicated hospital routines, explaining how the COVID-19 unit operated and counselling them on strict isolation and quarantine guidelines.
• Managed and verified emergency contact logs daily, making sure the medical staff always had immediate, accurate ways to reach the right family members.

• Provided family planning counselling and education, guiding patients and couples through their options, reproductive health resources, and available support systems.
• Met with inpatients and general hospital visitors to assess their needs, clearly explaining their social rights, healthcare benefits, and the government assistance programs available to them.
• Guided patients step-by-step through the healthcare system, handling direct referrals to specialists, clinics, or community resources to ensure they received continuous care.
• Followed up closely with patients throughout their treatment journey, monitoring their progress and making sure social or financial barriers didn't get in the way of their medical recovery.

• Provided family planning counselling and education, guiding patients and couples through their options, reproductive health resources, and available support systems.
• Met with inpatients and general hospital visitors to assess their needs, clearly explaining their social rights, healthcare benefits, and the government assistance programs available to them.
• Guided patients step-by-step through the healthcare system, handling direct referrals to specialists, clinics, or community resources to ensure they received continuous care.
• Followed up closely with patients throughout their treatment journey, monitoring their progress and making sure social or financial barriers didn't get in the way of their medical recovery.