Hi, I’m
Sudir Babu M S Pillai
IT Operations Manager
Dublin-18,Dublin
Summary
An experienced IT professional having 20+ years of experience with a proven track record in leading high-performance teams, implementing cutting-edge technologies and driving organizational growth. Seeking a challenging role to leverage my expertise in IT strategy, project management, IT Management and technical proficiency to contribute to the success of a dynamic company. Diligent ICT Operations Manager, ensuring faultless quality standards for smooth-running technical service provisions. Demonstrating effective leadership with outstanding strategy implementation for high-performing company ICT management.
Overview
27
years of professional experience
1
Certification
Work history
MASTERO TECHNOLOGIESDUBAI
IT OPERATIONS MANAGER
07.2019 - 12.2023
Job overview
- Ensuring the smooth functioning of IT infrastructure and services
- Overseeing the design, implementation, and maintenance of the organization's IT infrastructure, including servers, networks, and connected hardware's
- Managing data centre by ensuring they are secure, well-maintained, and scalable to meet the organization's needs
- Upgradation and Migration of servers whenever needed (AD/SQL/Exchange server/File Server etc..)
- Cloud Administration of Azure Servers and Office 365 Emails Server
- Develop and implement incident management processes to respond quickly to IT disruptions or outages
- Coordinate with support teams to resolve incidents and minimize downtime
- Collaborate with the IT security team to implement and maintain security measures to protect against cyber threats
- Ensure compliance with security policies and industry regulations
- Managing, advising and assisting teams in application/software deployments, updates, and patches across the organization
- Implementing and managing security policies and procedures to safeguard the organization's data
- Implementation of Backup strategy and Disaster recovery for business continuity
- Responding to and mitigating security incidents, conducting regular security audits, and staying current with the latest cybersecurity threats and solutions
- Leading a team of 7 resources of different skills in various
- Managing and Maintaining of Annual Maintenance Contract of clients across UAE
- Implementing and maintaining strong cyber polices across corporate networks to ensure safety of data
- Maintaining accurate and up-to-date documentation of IT systems, processes, and configurations
- Providing regular reports to management on IT operations performance, issues, and improvements
- Managing relationships with IT vendors and service providers
- Develop and manage the IT operations budget
- Identify cost-effective solutions and optimize resource utilization
- Evaluating and selecting technology vendors based on the organization's needs and goals.
LOOTAH BC GAS
IT MANAGER
06.2009 - 06.2019
ADAPT MIDDLE EAST
TECHNICAL CONSULTANT /PROJECT MANAGER
10.2007 - 03.2009
FEDERAL FOODS LLC
SYSTEM / NETWORK ADMINISTRATOR
09.2004 - 09.2007
GLOBAL NET COMMUNICATIONSKSA
NETWORK ENGINEER
03.2001 - 08.2004
CLASSIC COMPUTERS
HARDWARE ENGINEER
01.1997 - 01.2001
Education
National Institute of Business Management
Masters from I T
University overview
Accreditation: American Accreditation Council
Govt Institute
Diploma from Electronics
CGIHT Bangalore
Diploma from Computer Hardware Training
Skills
- IT Strategy and Planning
- IT Operation Management
- Cloud Computing (Azure/AWS)
- Email Administration
- ERP Implementation
- Infrastructure Management
- IT Services Delivery
- Network Security and Policy enforcement
- DR/BCP Plan, Deploy & Manage
- Team & People Management
- Vendor & Contract Management
Certification
- Microsoft Azure Administrator -2023
- Microsoft Messaging Administrator (Office 365) -2023
- Microsoft Certified System Engineer (MCSE) -2008
- Cisco Certified Network Associate (CCNA) -2004
Custom
- Artificial Intelligence Seminar-Dubai Police
- Barracuda Training
- VMWare VSphere/Esxi
- Webinar for SAP HANA
- SAP B1 Seminar/Workshop
- ERP Workshop & Training
Personal Information
Nationality: Indian
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
IT OPERATIONS MANAGER
MASTERO TECHNOLOGIES
07.2019 - 12.2023
IT MANAGER
LOOTAH BC GAS
06.2009 - 06.2019
TECHNICAL CONSULTANT /PROJECT MANAGER
ADAPT MIDDLE EAST
10.2007 - 03.2009
SYSTEM / NETWORK ADMINISTRATOR
FEDERAL FOODS LLC
09.2004 - 09.2007
NETWORK ENGINEER
GLOBAL NET COMMUNICATIONS
03.2001 - 08.2004
HARDWARE ENGINEER
CLASSIC COMPUTERS
01.1997 - 01.2001
National Institute of Business Management
Masters from I T
04.2015
Govt Institute
Diploma from Electronics
04.1994
CGIHT Bangalore
Diploma from Computer Hardware Training
04.1995
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