Sudip Kumar Patra
Summary
Technology professional with a Bachelor of Technology in Electronics & Communication Engineering and over 17 years of experience in SAP IS-U and S/4HANA for utilities. Expertise spans the entire project lifecycle, including analysis, process evaluation, technical specifications, testing, training, and post-go-live support. Proven leadership in consulting roles across multiple development and support projects, with strong skills in communication, team management, and relationship management. Experienced in requirement analysis, process design, and data migration, with a focus on enhancing operational efficiency and ensuring successful system adoption. [Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead
Ernst Young Ireland
02.2024 - Current
- Lead the initial discovery and assessment phases for S/4HANA migration, identifying opportunities to enhance operational efficiency, customer engagement, and data-driven decision-making.
- Conduct comprehensive evaluations of clients' existing IT landscapes to uncover business needs, pain points, and transformation goals.
- Engage with key stakeholders to understand their strategic objectives and align them with SAP’s capabilities and roadmap.
- Design detailed migration roadmaps that include: Migration strategy, Project timeline, Key milestones, Risk mitigation plans.
- Embed change management practices into the roadmap to ensure smooth transitions, including: User training programs, Ongoing support mechanisms, Communication strategies.
- Recommend and structure phased migration approaches to minimize disruption and maximize business continuity.
- Enable utility clients to unlock the full potential of S/4HANA, fostering innovation, agility, and long-term growth.
Solution Architect
TATA CONSULTANCY SERVICES
London, UK
12.2008 - 02.2024
- Spearheading solution design and strategy for client proposals, bids, and tenders across multiple industries.
- Driving end-to-end solution architecture for S/4HANA transformation bids, particularly for Utilities and Energy clients.
- Supporting major and minor deals, as well as new logo acquisition across the UK, Europe, North America, and Canada.
- Led the solution architecture for S/4HANA transformation at London Hydro, Canada, delivering strategic value and operational efficiency.
- Heading the SWAT team for transformation programs across various Utilities clients, ensuring rapid deployment and high-impact delivery.
- Designing comprehensive project plans and managing cost structures to align with client goals and delivery timelines.
Project Manager
NationalGrid UK
Leicester, UK
10.2021 - 09.2022
- Led the rollout of Dynatrace Application Performance Monitoring (APM) across multiple applications spanning both UK and USA regions.
- Collaborated closely with Product Managers to understand business requirements, prioritize initiatives, and align delivery with strategic goals.
- Developed and maintained a consolidated implementation plan across diverse application landscapes to ensure cohesive execution.
- Explored Dynatrace capabilities and mapped them to specific business needs, ensuring optimal tool utilization and value realization.
- Oversaw the submission and review of architectural overviews, ensuring alignment with enterprise standards and governance.
- Facilitated Proof of Concept (POC) continuity for selected business cases, validating performance and scalability.
- Managed cross-functional stakeholder engagement and supported teams through the release management lifecycle.
- Proactively addressed and resolved escalations to ensure smooth delivery and minimal disruption across environments.
Data Migration Architect
EDF UK
Leicester, UK
01.2021 - 09.2021
- Conducted comprehensive requirement gathering from business stakeholders for the existing eLMS solution and mapped it to the future-state (To-Be) architecture.
- Prepared and presented the final Data Migration Architecture and Planning document, securing approval from all relevant business stakeholders.
- Analysed the existing data model and collaborated with technical teams to align it with the To-Be data structure for seamless migration.
- Certified PeopleFluent Administrator, ensuring a smooth transition and effective migration of learning management data.
- Reviewed data across multiple sources and developed transformation logic to support accurate and efficient data conversion.
- Led the first phase of end-to-end data migration, encompassing Extraction, Transformation, and Loading (ETL) processes.
Business Analyst and Project Lead
British Gas London UK
Leicester, UK
12.2019 - 01.2021
- Serving as Team Lead for the SAP IS-U Billing B2B domain, overseeing solution delivery and team coordination.
- Ensuring successful delivery of small to medium enhancements within the SAP IS-U landscape, maintaining quality and timelines.
- Leading project estimation and providing functional approaches for new initiatives and enhancements.
- Actively involved in solution design for all B2B-related enhancements, ensuring alignment with business requirements and system architecture.
- Responsible for the preparation and review of functional specifications, and supporting the development of technical specifications in collaboration with technical teams.
- Providing cross-functional support to various business units and functional teams, enhancing visibility and understanding of the SAP system architecture.
- Operating as a Business Analyst for the Connection and Metering unit within the B2B space, translating business needs into system solutions.
- Designed and delivered a new connection and metering quotation tool, fully integrated with SAP ERP to streamline operations.
- Ensured successful deployment of the quotation tool and provided post-implementation support to drive adoption and resolve issues.
Service Delivery Manager
British Gas London UK
Kolkata, India
03.2018 - 12.2019
- Delivered small to medium enhancements within the SAP IS-U domain, ensuring timely execution and quality outcomes.
- Estimated effort and defined functional approaches for new projects, supporting planning and resource allocation.
- Participated in solution design for SAP IS-U enhancements, aligning technical feasibility with business requirements.
- Prepared and reviewed functional specifications, and collaborated on the development of technical specifications to support seamless implementation.
- Provided cross-functional support to various teams and business units, enhancing visibility and understanding of system architecture.
- Facilitated knowledge sharing and organized training sessions focused on SAP IS-U billing processes and integration with other SAP modules.
Team Lead Technical Exception Management
British Gas London UK
Staines-upon-Thames, UK
11.2014 - 03.2018
- Conducted in-depth analysis of existing technical exceptions to identify root causes and implement sustainable solutions that reduce recurrence.
- Successfully reduced exception volumes across key areas including EMMA, Change Pointer, and CRM replication.
- Provided comprehensive support for exception-related issues such as workflow errors, IDOC failures, BDOC issues, PPF errors, and short dumps.
- Led the planning and development of a new tool for backlog clearance, streamlining exception resolution processes.
- Supported business teams with rapid issue resolution to minimize operational disruption and improve system reliability.
- Managed the exception handling team, delivering training and sharing expertise to build internal capabilities.
- Delivered actionable data insights to business and IS teams, enhancing visibility and control over system performance.
- Reviewed new enhancements and projects to proactively mitigate the risk of introducing new exceptions.
- Mapped exceptions to critical business areas including revenue assurance, functional capabilities, stuck sales, and complaint management.
- Provided cross-functional support to various teams and business units, improving understanding of system architecture and exception handling.
- Contributed to CBP (Continuous Business Process) initiatives, focusing on small and medium enhancements.
- Served as Deployment Manager/Lead for SAP technical upgrade projects, ensuring smooth execution and post-deployment stability.
Team Lead, Billing & FICA
PSEG New Jersey
Kolkata, India
06.2013 - 10.2014
- Serving as Functional Lead for the Collection Behavioural Model and Collective Bill Print Enhancement project, driving solution strategy and execution.
- Overseeing offshore development activities, ensuring delivery assurance and alignment with project timelines and quality standards.
- Responsible for functional specification development to support system enhancements and business requirements.
- Conducting detailed functional design reviews for Billing and FICA modules across multiple solutions and client environments.
- Active member of both internal and external review panels, evaluating application design and functional documentation for compliance and effectiveness.
- Providing ongoing support for the preparation of technical design documents, ensuring seamless collaboration between functional and technical teams.
Team Lead, Billing
AGL Limited
Melbourne, Australia
05.2011 - 06.2013
- Organized and facilitated requirement gathering workshops for business processes, contributing to the development of comprehensive design documents.
- Conducted process mapping and configuration of Billing Master Data to support operational efficiency.
- Configured RTP interfaces for interval meters and integrated them with the Energy Data Management (EDM) system.
- Designed invoice layouts and collaborated with technical teams to implement them using Print Workbench.
- Defined test requirements based on Functional Design Documents, maintained within a Requirements Traceability Matrix (RTM).
- Derived test conditions, developed business test scenarios, and created test cases in collaboration with subject matter experts.
- Managed test case allocation, monitored execution progress, and reported outcomes to ensure quality assurance.
- Created a mapping matrix linking test conditions to test cases for traceability and validation.
- Prepared test data and input files to support functional and integration testing phases.
- Delivered post go-live warranty support, ensuring system stability and user satisfaction.
- Successfully implemented Price Variation Events (PVE) to update distributor-published prices annually.
- Configured newly published charges in compliance with market regulations.
- Participated in the Carbon Charges implementation, aligning with sustainability and regulatory goals.
- Gathered requirements for change requests, performed estimations, and delivered functional solutions.
- Developed functional specifications for system enhancements and collaborated on technical documentation.
- Resolved day-to-day client issues, ensuring smooth operations and minimal disruption.
- Delivered effective customer issue resolution for Billing processes on a daily basis.
Team member
AGL Limited
Kolkata, India
10.2009 - 04.2011
- Participating as a team member for all developments.
- Monitoring all developments and delivery assurance from offshore.
- Supported as functional for all type of defects (incidents and developments defects) to technical team.
- Process Mapping & Configuration of Billing Master Data.
- Configuration of RTP interfaces for interval meters and integration with EDM.
- Derived test conditions for initiatives and incidents.
- Designed and developed test cases based on established scenarios.
- Allocation of test cases to team members and monitoring and reporting of test execution progress.
- Escalate and/or resolve business issues which impact testing.
- Configuring newly published charges as per market regulation.
- Resolution of day to day client issues.
Team member
TCS Internal
Kolkata, India
03.2009 - 10.2009
- Conducting training session.
- Participating in training session like business communication, effective writing & basic knowledge of ABAP.
- Working in POC for internal projects.
Team member
TCS Internal
Gandhinagar, India
12.2008 - 02.2009
- Participating in Initial Learning Program (ILP) training.
Education
Bachelor of Technology - Electronics & Communication Engineering
Birbhum Institute of engineering & Technology
West Bengal , India01-2008
Skills
- SAP S/4HANA Solution Architect
- SAP IS-U
- Utility Domain Specilist
- Stakeholder engagement
- Project management
- Strategic planning
- S/4HANA migration
- Solution architecture
- Bid strategy
- Cross-functional collaboration
- Business process mapping
- Problem-solving
- Leadership
- Team building
- Customer focused
Projects
- S/4HANA transformation and advisory, Solution architect and utilities specialist
- Pre-Sales and Bid Management, Global solution team
- APM (Dynatrace) Roll out, United Kingdom
- Data Migration for Learning Management Solution, United Kingdom
- SAP ISU development, United Kingdom
- SAP ISU development, United States of America
- SAP ISU Implementation & Support, Australia
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sudip-patra-826b4261/
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Certification
- SAP learning Certification for S/4HANA Utilities and Service Management
- Mastering SAP Data Transition Validation tool
- Professional Scrum Master (PSM1)
- Design Thinking Advance (TCS Internal)
- TRANSCEND in Delivery Management (TCS Internal)
Timeline
Lead
Ernst Young Ireland
02.2024 - Current
Project Manager
NationalGrid UK
10.2021 - 09.2022
Data Migration Architect
EDF UK
01.2021 - 09.2021
Business Analyst and Project Lead
British Gas London UK
12.2019 - 01.2021
Service Delivery Manager
British Gas London UK
03.2018 - 12.2019
Team Lead Technical Exception Management
British Gas London UK
11.2014 - 03.2018
Team Lead, Billing & FICA
PSEG New Jersey
06.2013 - 10.2014
Team Lead, Billing
AGL Limited
05.2011 - 06.2013
Team member
AGL Limited
10.2009 - 04.2011
Team member
TCS Internal
03.2009 - 10.2009
Solution Architect
TATA CONSULTANCY SERVICES
12.2008 - 02.2024
Team member
TCS Internal
12.2008 - 02.2009
Bachelor of Technology - Electronics & Communication Engineering
Birbhum Institute of engineering & Technology