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Sudeepto Kushary
Dublin,L
Summary
Dynamic professional with expertise in business analytics, marketing, and operations, complemented by global exposure and leadership experience. Proven ability to deliver data-driven insights, foster cross-functional collaboration, and drive strategic initiatives. A strong advocate of design thinking and digital transformation, passionate about innovation and creating long-term value in diverse, fast-paced environments.
Overview
4
4
years of professional experience
Work History
After-sales Support Associate
Harvey Norman Computers
08.2024 - Current
- Assisted over 50 customers weekly by providing detailed product information and live demonstrations.
- Promoted bundled sales of computers and accessories, achieving a 15% increase in average transaction value and contributing to 10% higher monthly store profits.
- Supported Store Manager during quarterly stock takes, ensuring 100% inventory accuracy.
- Resolved post-sales queries for 30+ customers monthly, providing technical support and processing warranties and exchanges, achieving a 95% customer satisfaction rate.
- Fulfilled 100+ online orders monthly in collaboration with the Online Team, ensuring 98% on-time delivery and order accuracy.
Solution Designer
Tata Consultancy Services
01.2021 - 06.2023
- Delivered 95% of solutions on time and within budget constraints, resulting in a 20% increase in client satisfaction.
- Provided technical guidance to project teams of 10 members, ensuring 100% adherence to established design principles and maintaining high project quality standard.
- Reduced project costs by 15% through streamlining processes and implementing efficient solution design methodologies, enabling client reduce their operations cost.
- Conducted post-implementation reviews for 100% of projects, identifying and addressing key areas for improvement, leading to better solution performance on subsequent projects.
Education
Master of Science - Business Analytics
University College Dublin
Dublin, Ireland 04.2001 -
MBA - Marketing Management
Kalinga Institute of Industrial Technology
Odisha, India 04.2001 -
Bachelor of Technology - Mechanical Engineering
Kalinga Institute of Industrial Technology
Odisha, India 04.2001 -
Skills
Active Listening
Accomplishments
- Represented Club and Area in Division Speech Evaluation Contest - Toastmasters International
- Winner - Area Speech Evaluation Contest - Toastmasters International
- Winner - Club Speech Evaluation, Table Topics, and Prepared Speech Contests - Toastmasters International
- 44th Position in a National Short Story writing competition.
Affiliations
- Toastmasters (2018 - present) - Currently serving as an Area Director and PR Ambassador for Division M, District 71.
Interests
Writing
Music
Timeline
After-sales Support Associate
Harvey Norman Computers
08.2024 - Current
Solution Designer
Tata Consultancy Services
01.2021 - 06.2023
Master of Science - Business Analytics
University College Dublin
04.2001 -
MBA - Marketing Management
Kalinga Institute of Industrial Technology
04.2001 -
Bachelor of Technology - Mechanical Engineering
Kalinga Institute of Industrial Technology
04.2001 -
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