Years plus of professional experience
Stewart Quail
Whiskey Specialist
Ashbourne,MH
Summary
Accomplished professional with over 20 years in hospitality and whiskey sales, recognized for delivering exceptional results and maintaining high standards of excellence. Expertise in project management, problem-solving, and team leadership, with a proven track record of improving workflow processes and operational efficiencies. Strong time management and communication skills facilitate effective collaboration in fast-paced environments. Committed to continuous improvement and innovation, with a focus on building positive relationships and enhancing team dynamics.
Overview
20
20
Work History
Whiskey Sale Specialist/Floor Manager
ACE Personnel Services Limited
Dublin Airport
03.2022 - Current
- Accelerated sales growth through focused whiskey sales and customer interaction.
- Nurtured an engaging environment that improved customer experiences and loyalty.
- Recommended whiskeys tailored to individual preferences, leveraging in-depth product knowledge.
- Evaluated customer feedback to discover opportunities for enhancement.
- Crafted strategies to boost sales and profitability by analyzing market trends and competitor actions.
- Suggested product or service modifications based on detailed market insights.
- Offered feedback on training sessions to enhance product knowledge among sales associates.
- Supported increased understanding of company products among staff.
Global Sales & Marketing Manager (WFH)
Tipperary Boutique Distillery
Hybrid
05.2021 - 02.2022
- Managed key relationships with domestic customers and wholesalers to enhance collaboration.
- Drove sales and marketing activations to increase market presence.
- Executed comprehensive sales and marketing plans for on-trade and off-trade channels.
- Achieved forecasts while effectively managing advertising and promotional budgets.
- Oversaw local business development, new product initiatives, portfolio management, and customer support.
- Implemented Tipperary brand activation strategy across national and international channels.
- Identified cost-effective brand development strategies to boost consumer engagement.
- Monitored competitor and distributor activities in export markets for strategic insights.
Salesperson/Floor Supervisor
L.Mulligan Whiskey Shop
Dublin City Centre
08.2018 - 03.2021
- Opened and closed establishment while delivering exceptional customer service.
- Maintained comprehensive knowledge of diverse whiskeys to engage customers effectively.
- Achieved sales targets through collaboration with L.Mulligan Whisky team and innovative marketing strategies.
- Managed company website and till systems, ensuring accurate product listings and pricing.
- Organized shop floor and window displays for optimal presentation and stock levels.
- Received, verified, and documented incoming deliveries, resolving issues promptly.
- Conducted competitor analysis on pricing, products, and promotional activities.
- Resolved customer complaints efficiently while providing personalized service to foster relationships.
Bar Manager
Ashbourne Court Hotel
Ashbourne
06.2016 - 06.2018
- Managed opening and closing of establishment while ensuring company policy compliance.
- Optimized profits through effective cost control measures and resource management.
- Recruited, trained, and developed new employees to enhance service quality.
- Resolved customer issues promptly to guarantee satisfaction and loyalty.
- Maintained strong leadership and provided clear direction to all staff members.
- Ensured consistent product quality and availability, meeting operational standards.
- Organized employee schedules and maintained health and safety protocols diligently.
- Monitored bar staff performance to deliver prompt and courteous customer service.
Barman / General Manager
L.Mulligan Grocer
Stoneybatter, Dublin 7
08.2010 - 10.2014
- Coordinated opening and closing procedures for efficient establishment operations.
- Created and maintained staff rotas while overseeing team performance.
- Processed holiday requests and administered wage payments accurately.
- Implemented operational procedures supporting management board directives.
- Managed customer bookings, optimizing table allocation for peak times.
- Ensured exceptional customer satisfaction through professional inquiry handling.
- Accurately processed cash transactions and balanced tills at shift conclusion.
- Stocked bar supplies and educated patrons on beverage options available.
Education
High School -
St Columbanus
Bangor01.1995
Skills
- Leadership and team management
- Adaptability and quick learning
- Time management and prioritisation
- Effective communication skills
- Customer service excellence
- Brand activation and promotion
- Marketing strategy development
- Creative idea generation
- Promotional planning and execution
- Pricing strategy and shelf labelling
- In-store event coordination
- Plan-o-gram implementation
Personal Information
- Date of Birth: 12/02/79
- Nationality: Irish
- Driving License: Yes
- Place of Birth: Northern Ireland
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Whiskey Sale Specialist/Floor Manager
ACE Personnel Services Limited
03.2022 - Current
Global Sales & Marketing Manager (WFH)
Tipperary Boutique Distillery
05.2021 - 02.2022
Salesperson/Floor Supervisor
L.Mulligan Whiskey Shop
08.2018 - 03.2021
Bar Manager
Ashbourne Court Hotel
06.2016 - 06.2018
Barman / General Manager
L.Mulligan Grocer
08.2010 - 10.2014
High School -
St Columbanus
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