Steven Bell
Bishopton,United Kingdom
Summary
Dynamic professional with expertise in customer service, business development, and operational leadership. Skilled in data collection and analysis, customer relations, and employee management to drive revenue generation and optimise operations. Proficient in sales strategies, product knowledge, social media marketing, and email marketing to support new business generation and enhance customer engagement. Adept at managing POS systems, handling returns, and delivering impactful product demonstrations. A collaborative team player with a strong focus on achieving organisational goals through innovative business administration and operations management practices.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Branch manager
Wolseley
Glasgow
10.2024 - Current
- Implemented new training programmes for improved staff performance.
- Ensured compliance with company policies, maintaining ethical standards.
- Developed and implemented strategies for increased customer satisfaction.
- Ensured branch met all regulatory requirements for safe operation.
- Reviewed and analysed sales data to identify growth opportunities.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Provided excellent customer service, securing client loyalty.
- Fostered a positive work environment, improving overall team morale.
- Worked with board of directors to establish objectives and decisively lead operations.
- Established budgets based on historical, current and forecasted business data.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Lead team meetings to foster communication and collaboration.
Branch Supervisor / Digital Specialist
Wolseley
Maryhill, Glasgow
10.2022 - Current
- Championed highest level of professionalism and expertise in communication and teamwork.
- Worked closely with feeder team to guarantee product availability and meet client requests.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Explained product benefits maximising customer engagement while driving sales.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Sales consultant
Würth UK
Glasgow, Renfrewshire
02.2024 - 10.2025
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Demonstrated product usage and features to customers.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Built rapport with new and existing customers to boost client retention.
- Identified prospect needs and offered appropriate products and services.
Shift Supervisor
Cascadia Metals
Brandon
02.2016 - 09.2022
- Led and oversaw all shift activities, including customer orders and truck loading activities, to the highest performance, quality, health and safety standards.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led by example and demonstrated company best practices.
- Trained and mentored new employees to maximise team performance.
- Ordered stock and procured services to deliver on company goals.
- Kept employees operating productively to meet business and customer needs.
- Increased team efficiency by analysing staff and equipment performance.
Area Business Manager & Devlopment
Progressive Sanitation
Brandon
11.2014 - 02.2016
- Resolved customer complaints and account queries with a positive outcome.
- Supported strategic decision-making by providing regular analysis of order, cost and sales data in via in-house software.
- Optimise territory coverage increasing sales revenue.
- Maximise sales opportunities by developing and managing new opportunities and customer relations.
- Generating new business through local knowledge, word of mouth and brand awareness.
- Administrative skills and quote building.
- Sales experience in B2B
Customer Sales Advisor
Plumb Center - Wolseley
Maryhill, Glasgow
10.2012 - 06.2014
- Improved after-sales assistance procedures, boosting customer satisfaction.
- Boosted customer acquisition by phone and online engagement, exceeding targets.
- Provided outstanding customer service and problem solving.
- Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
- Maintained quality of service, ensuring up-to-date product knowledge to effectively upsell.
- Relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Analysed competitor performance and market trends to inform sales forecasting.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Education
GCSEs - Gsce's
Renfrew High School
08.1996 - 08.2000
Skills
- Customer service
- Business development
- Data collection and analysis
- Customer relations
- Employee management
- Operational leadership
- Business administration
- Operations management
- Revenue generation
- Sales expertise
- Team player
- Business development expertise
- Product knowledge
- Product demonstrations
- POS Systems
- Returns
- Social media marketing
- Email Marketing
- New business generation
Custom
References available upon request.
Personal Information
Timeline
Branch manager
Wolseley
10.2024 - Current
Sales consultant
Würth UK
02.2024 - 10.2025
Branch Supervisor / Digital Specialist
Wolseley
10.2022 - Current
Shift Supervisor
Cascadia Metals
02.2016 - 09.2022
Area Business Manager & Devlopment
Progressive Sanitation
11.2014 - 02.2016
Customer Sales Advisor
Plumb Center - Wolseley
10.2012 - 06.2014
GCSEs - Gsce's
Renfrew High School
08.1996 - 08.2000
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