Stephen Alias Premkumar Thangavel
Dublin
Summary
Versatile Operations Administrator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
7
7
years of professional experience
Work History
Operations Administrator
Engineers Ireland
01.2025 - Current
- Oversee the smooth and efficient day-to-day operations of the department, ensuring continuity and productivity across all functions.
- Manage and maintain member databases, including updating account details and processing payments accurately.
- Serve as a key point of contact for members and visitors, offering front-of-house support and directing individuals to appropriate meeting rooms.
- Collaborate with finance teams and assist in database administration, including assessing member eligibility for Reduced Rate and Company Group Schemes, as well as generating and issuing invoices.
- Demonstrate advanced proficiency in Microsoft Word, Excel, and Outlook, with a strong focus on mail merge functionality for creating customized documents, emails, and labels.
- Perform a variety of general administrative tasks, including handling post, ordering office supplies, booking meeting rooms for internal staff and external members, and managing document scanning, filing, and archiving.
- Efficiently manage multiple shared inboxes such as Administration, Jobs Desk, and Subscriptions, ensuring timely responses within a 24-hour window.
- Adapt quickly to dynamic and changing environments, demonstrating flexibility and the ability to manage a diverse workload effectively.
Inside Sales Executive
Regional Broadband
04.2021 - 01.2025
- Developed and implemented a sales strategy that resulted in an increase in customer base and revenue.
- Returning calls and emails from clients, addressing their queries, addressing their concerns, and sending further information.
- Built effective working relationships with customers to understand their requirements, thus ensuring that the right service is provided.
- Analyzed customer data and market trends to identify new opportunities, leading to the development of targeted marketing campaigns that resulted in a 10% increase in lead generation.
- Updating and maintaining the prospect database.
- Keeping up with competitive offerings and being knowledgeable about products and services.
- Upselling products and services.
- CRM's used HubSpot and Sonar.
- Conducted weekly meetings with the sales team to review performance metrics and discuss.
Business Development Executive
IDG Direct
11.2020 - 04.2021
- Developing an efficient partnership with IDG clients and connecting to IT professionals from multiple organizations to generate high-quality leads by knowing market requirements and connecting to IT professionals from multiple organizations.
- Probing several questions based on campaign criteria and requirements.
- Conducting growth strategy calls in the United States and creating new contacts for IDG Direct's business client.
- Gather client information over the phone and update accurate details in the CRM database.
- Using a variety of sales systems, such as ZoomInfo, iCall, and Goldfish, to generate prospect contacts for the client using existing and new databases.
- Ensure and follow company policies and procedures.
- Achieve daily, weekly, and monthly targets set by Team team leader. Adhering to GDPR policies.
Senior Tele Research Analyst
Merit Software Services (P) Ltd
07.2018 - 08.2020
- Researching and sourcing leads for marketing events for a UK-based client.
- Interacting with the client software to update the expansive database of the clients.
- Work alongside senior team members in the preparation and implementation of client conversions. Interacting with internal departments to prioritize client requests, deliverables, and issue resolution.
- Effectively utilize internal technology solutions to effectively manage client inquiries.
- Setting up meetings for potential speakers and keynote speakers.
- Mentoring newcomers to get them up to speed with the project.
- Consistently achieving 96% in quality and 110% production.
Customer Support Executive
RR Donnelley (P) Ltd
04.2018 - 06.2018
- Managing client queries - email and telephonic support.
- Allocating jobs to the resources based on skill set.
- Resolving escalations from clients.
- Adhering to the service level agreements with regards to resolutions of issues.
Education
Bachelor of Science - Statistics
Loyola College of Arts And Science
IndiaMaster of Science - Business Analytics
Maynooth University
Maynooth Kildare01-2021
Skills
- Telephone etiquette
- Experience in using Microsoft Word, Excel, Outlook
- CRM proficiency (Hubspot)
- Quotation Management
- Customer Relationship
- Order Processing
- Account Management
Timeline
Operations Administrator
Engineers Ireland
01.2025 - Current
Inside Sales Executive
Regional Broadband
04.2021 - 01.2025
Business Development Executive
IDG Direct
11.2020 - 04.2021
Senior Tele Research Analyst
Merit Software Services (P) Ltd
07.2018 - 08.2020
Customer Support Executive
RR Donnelley (P) Ltd
04.2018 - 06.2018
Bachelor of Science - Statistics
Loyola College of Arts And Science
Master of Science - Business Analytics
Maynooth University
Similar Profiles
EMMANUEL TIMOTHYEMMANUEL TIMOTHY
Customer Advisor at Field Management Ireland (Electric Ireland)Customer Advisor at Field Management Ireland (Electric Ireland)
Suraj DevaramSuraj Devaram
Business Acquisition Executive at Field Management Ireland (Electric Ireland)Business Acquisition Executive at Field Management Ireland (Electric Ireland)
Clare HanleyClare Hanley
Associate Tax Accountant at Azets Ireland (previously Baker Tilly Ireland)Associate Tax Accountant at Azets Ireland (previously Baker Tilly Ireland)