Stephen McCullough

• Engaged with stakeholders to build relationships and brand awareness.
• Increased customer satisfaction by resolving issues.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Completed duties to deliver on targets with accuracy and efficiency.

Managed a portfolio of 22 Key Accounts in N Ireland made up from 2 national retailers and 1 local independent chain

Over a 14 year period saw annual turnover grow from under £1m to £7m .

Had a further 5 successful years managing the Independent wholesale business in NI distributing the Dulux , Cuprinol, Hammerite & Polycell brands through a diverse supply chain .

Responsible for attaining and exceeding company targets on sales , profitability, shrinkage, stock holding and staff costs

Had overall responsibility for stock ordering , merchandising, health & safety, customer service , cash handling and recording and HR

After induction I spent 3 months in each department learning how they all worked to deliver the best customer experience