Stephen Kinsella
Kilcullen
Summary
Embarking on my professional journey amidst the challenges of the COVID-19 pandemic, I embraced a pivotal role in essential retail during the peak of level 5 lockdowns. Fueled by an unwavering work ethic and boundless ambition, I am now poised to embark on a new chapter, eager to broaden my skill set and acquire fresh insights and experiences.
As an innovative photographer, I possess a keen eye for detail and a talent for capturing the extraordinary in the ordinary. I leverage my acute observational skills and a creative vision to produce captivating imagery that resonates with viewers. Specializing in a diverse range of photography genres including Landscape, Portrait, Nature, and Equine photography, I bring a versatile perspective and a passion for storytelling to every project.
Polite and professional Call Centre Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Upon strong performance as a MyChart technical support agent I was one of two agents selected to work on our Scheduling line in addition to the MyChart line where I gained further experience dealing with CRM systems.
Overview
8
8
years of professional experience
Work History
Contact Centre Agent
RelateCare
04.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assisted new agents with live call queries to better improve the teams call efficiency & performance.
Photographer
Stephen Kinsella Photography
06.2022 - Current
- Conducted all photo shoots with calm and professional demeanour.
- Maintained Social Media Presence (Facebook, Instagram)
- Actively marketed my business via google ads, Facebook & Instagram ad campaigns.
- Edited photos professionally utilizing Adobe's latest editing applications (Lightroom, Photoshop, Premiere Pro).
- Created my own website for displaying my photography work as well as selling physical prints.
- Utilized my background in Graphic Design to design for print business cards to promote my photographic services.
- Carefully maintained valuable studio and photography equipment.
- Planned photoshoots based on specific client briefs.
- Cropped and processed all images, maintaining file specification guidelines.
Goods Inward Operative
Dunne's Stores
02.2021 - Current
- Brought forth the ability to multitask and prioritize
- Focused on being punctual, hardworking, and reliable
- Responsible for stock management, stock rotation and upholding health & safety procedures in store
- Worked to make sure my section was packed out & ready for shop opening each morning.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Transported pallets and heavy stock using Pallet Trucks
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Stockroom Assistant
River Island
05.2018 - 08.2019
- Sorting, tagging and organizing stock for shop floor
- Responding to queries from retail assistants re stock status
- Maintaining good upkeep of the workplace.
Scratch Program Teaching (Volunteer Work)
St Conleth's Primary School
04.2017 - 05.2017
- Proficiently taught Scratch game programming to children, fostering their creativity and problem-solving abilities.
- Demonstrated exceptional interpersonal skills by effectively engaging and communicating with young learners, creating a positive and supportive learning environment.
- Consistently maintained punctuality and reliability, ensuring smooth and organized class sessions.
- Collaborated closely with colleagues to coordinate lesson plans and provide continuous feedback on student progress.
- Fostered a passion for technology and coding among students, encouraging exploration and experimentation.
- Demonstrated patience and empathy while addressing individual student challenges, promoting a growth mindset and resilience.
- Received positive feedback from both students and parents for enthusiasm, dedication, and effective teaching methods.
Education
BA - Visual Communications & Design
Carlow Institute of Technology
Level 6 in Computer Science -
St Conleth's Community College
Skills
- Adobe Creative Suite
- Digital Photography
- Software Applications
- Communicating with clients
- Building rapport
- CRM navigation
- Inbound phone calls
- Technical troubleshooting
Contact
Kilcullen, Ireland R56 RY66
References
- References Available Upon Request.
Education
Newbridge
Website
www.stephenkphotography.com
Timeline
Contact Centre Agent
RelateCare
04.2024 - Current
Photographer
Stephen Kinsella Photography
06.2022 - Current
Goods Inward Operative
Dunne's Stores
02.2021 - Current
Stockroom Assistant
River Island
05.2018 - 08.2019
Scratch Program Teaching (Volunteer Work)
St Conleth's Primary School
04.2017 - 05.2017
Level 6 in Computer Science -
St Conleth's Community College
BA - Visual Communications & Design
Carlow Institute of Technology
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