Summary
Overview
Work History
Education
Skills
Timeline
Manager

Stephen Flynn

Heights Tallaght,Dublin

Summary

I am looking for a challenging but rewarding carer in a business environment. I have just completed a Business and Management degree with the Technological University of Dublin. I am looking for an opportunity to work in an exciting fast paced environment. As an individual I am a very calm, understanding person but I also love adventures such as partaking in sky diving, mountain climbing and traveling. Extensive understanding of the business environment Thanks to my studies at TU Dublin, throughout the 4 years of learning different aspects of the business environment I have had a very expansive insight into how businesses work from idea creation to financing, marketing, strategizing, supply chains, accounting, and the global economy. We have covered all areas of business by using practical methods, studying theories and case studies. I have written a thesis titled potential profits in the renewable energy renaissance which talks about the idea of a Supergrid in Europe. This has led to me to gain a broad understanding of the importance of energy and these interreges me. I not only have a well-rounded understanding of the business environment but I also have an understating of how to manage a business from both my studies and experience as a manger. Communication I have pitched to dragons off the dragon’s den and have done many presentations in college. I am a people’s person and have the ability to work in a fast paced environment with tight deadlines. Communication can be very important when working in fast paced conditions and I have learned how to effectively communicate with others. I have sold products at Christmas markets which really helped to build a connection with customers. Strong work Ethic I am very hard working and like to see a task or assignment finished to the best of its ability and I don’t shy away from new tasks as I see them as learning curves and an opportunity to gain experience. I always give every task a 100% and I would go above and beyond to complete a task. .I am used to facing problems and quickly finding solutions. I have balanced two jobs while in my last year of college in order to save for a trip of a lifetime across Europe once I finished and managed to get a second class honors degree.

Overview

6
6
years of professional experience

Work History

customer support

Institute of Banking
04.2022 - Current
  • Worked as part of the, team
  • Dealt with customer query’s and issues and made sure to the best of my ability that they left the conversation satisfied with our service
  • I processed accreditations and communicated to members how many CPD hours they had accumulated
  • I often used software such as sales force for daily operations and interactions with members and used other platforms such as Microsoft teams to communicate with team members if working from home
  • Attended meetings to discuss issues and to come up with solutions and recommendations
  • Took over the facilities management role whenever needed
  • Organized the room layout for big meetings by sending instructions off to the porters
  • Facilitated zoom lectures which entailed meeting with lectures to discuss the lecture, provide any assistance required, record the lecture and upload it on YouTube
  • Restructured the returned parchments process by contacting members and resending the parchments with correct addresses and filed the remaining ones in a coordinated fashion so they could be easily found if needed

manager

Dominos Pizza
10.2019 - Current
  • Here where I trained new staff and dealt with any issues that arose
  • I took stock take and dealt with cash handovers from drivers and the till
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Handled customer service issues with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Answered customer questions regarding orders
  • Processed payments by accepting cash, checks and credit card payments.

Davenham Switchgear
09.2017 - 09.2021
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives
  • Kept work areas clean, neat and free of hazards
  • Completed semi-skilled and skilled work under supervision of fully qualified supervisors
  • Manufactured switchgear which in its final stage is used to store data.

Education

B.Sc. - Business & Management

Technological University Dublin College of Business
2023

Higher Certificate - Business Management

Technological University Dublin College of Business
2021

Leaving Certificate – 410 points - undefined

Ardscoil Na
2019

Skills

  • Teamwork : I can work well as part of a team as all my work experience has been highly dependent on teamwork I am easy to get along with and work fairly within a group project I have done many group assignments and always ensure everyone has a fair workload to complete
  • IT skills : As part of my Digital Marketing module I designed a website where the premise was that farm supplies and equipment could be bought and sold I also understand UX design and how to create a positive customer experience on a website I also know how to keep a website safe and I have a good understanding of cyber security I have a lot of experience using PowerPoint, Microsoft word and excel

Timeline

customer support

Institute of Banking
04.2022 - Current

manager

Dominos Pizza
10.2019 - Current

Davenham Switchgear
09.2017 - 09.2021

B.Sc. - Business & Management

Technological University Dublin College of Business

Higher Certificate - Business Management

Technological University Dublin College of Business

Leaving Certificate – 410 points - undefined

Ardscoil Na

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