Stephen Dixon
Dublin,Dublin
Summary
Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting.
Overview
17
17
years of professional experience
Work history
Flight dispatcher
Aer Lingus
02.2025 - 12.2025
- Assisted in conducting pre-flight briefings, fostering effective communication among team members.
- Handled unexpected events efficiently such as rerouting or delays minimising inconvenience caused to passengers.
- Tracked flights constantly ensuring real-time updates to relevant parties.
- Ensured timely departures by coordinating with pilots, ground crew and air traffic control.
Customer service representative
Aer Lingus
Dublin, Dublin
11.2023 - 02.2025
- Resolved customer issues by employing interpersonal skills and conflict resolution techniques.
- Ensured compliance with company policies and procedures.
- Managed large volumes of customer interactions daily while maintaining focus on task completion.
- Assisted in training new employees during buddy days, sharing best practices for task execution.
- Collaborated within a large team, gaining insights from superiors to enhance personal skills.
Store Manager
Circle K
Dublin, Dublin
06.2022 - 09.2022
- Oversaw daily opening and closing procedures to ensure smooth operations.
- Managed inventory stocking and restocking upon delivery, maintaining precise supply records.
- Monitored stock levels and initiated timely supply requests to replenish merchandise effectively.
Night Shift Manager
Lidl
Ballinteer, Dublin
02.2021 - 05.2022
- Guaranteed compliant operations, managing internal and external audits .
- Proactively promoted training and development to improve staff morale, boosting satisfaction levels through out.
- Oversaw deliveries and supplies to enable smooth, efficient department workflow.
- Supported, coached and supervised direct reports to drive engagement, resulting in productivity increase.
Grocery Manager
Supervalu
Churchtown Dublin , Dublin
03.2017 - 12.2020
- Directed teams to clean shop floors, shelves and products to maintain hygiene standards.
- Documented expenditures and costs to align with budget.
- Implemented marketing promotions to attract new customers and increase traffic.
- Trained staff to meet sales objectives and provide outstanding customer service.
- Highly trained in each department in store ie- Bakery , Butchers , Delicatessen, off licence
- Running a smooth operation on night shift to ensure store was ready for opening
Trainee Manager
Supervalu
Churchtown Dublin, Dublin
04.2014 - 03.2017
- Sought to understand daily processes and goals of each department.
- Assisted with day-to-day operations and completed assigned management tasks.
- Promoted new ways of working and helped facilitate change across all company levels.
- Aided support and development of external partnerships on company's behalf.
- Developed Skills through Mus-graves Retail excellence academy online training facility
Retail Sales Associate / Supervisor
SuperValu
Churchtown Dublin, Dublin
02.2009 - 03.2014
- Actively participated in daily and department meetings, providing insights and recommendations.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Championed highest level of professionalism and expertise in communication and teamwork.
- Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
Education
High School Diploma -
Wesley College
Dublin 09.2006 - 05/2012
Skills
- Outstanding communication skills
- Retail sales
- Team-orientated
- Customer service
- Employee training
- Customer satisfaction
- Inventory control
- Exceptional leader
- Store management
- Time management
- Willing to learn
Languages
English
Native
Timeline
Flight dispatcher
Aer Lingus
02.2025 - 12.2025
Customer service representative
Aer Lingus
11.2023 - 02.2025
Store Manager
Circle K
06.2022 - 09.2022
Night Shift Manager
Lidl
02.2021 - 05.2022
Grocery Manager
Supervalu
03.2017 - 12.2020
Trainee Manager
Supervalu
04.2014 - 03.2017
Retail Sales Associate / Supervisor
SuperValu
02.2009 - 03.2014
High School Diploma -
Wesley College
09.2006 - 05/2012