Stephen Caulfield
Springfield,Ireland
Summary
Experienced software developer with expertise in C#, Java, and .NET, proficient in managing databases such as SQL Server, Oracle, and Sybase. Adept at utilizing tools like JIRA, ServiceNow, Confluence, Remedy, Lotus Notes, Postman, and DataDog to enhance project efficiency. Skilled in leveraging platforms including SharePoint, Microsoft Teams, SAP, and Azure to drive technological solutions. Familiar with environments like Visual Studio 2019 and SQL Server Management Studio to optimize development processes. Committed to advancing career goals by integrating innovative technologies into business strategies.
Overview
14
14
years of professional experience
Work history
Business Application Specialist
Utmost International
Dublin
2023.08 - 2026.05
- Deploy production changes and support internal applications.
- Test upcoming changes in SIT and UAT environments
- Write and maintain SQL reports using SSMS 2019.
- Liaise with third parties and developers to resolve business issues.
- Conduct daily system checks and troubleshoot production jobs.
- Update procedures in Confluence and support 3rd-line/development teams.
- Investigate SAP issues and manage ad hoc technical projects.
- Diagnosed customer issues using logs and SQL queries.
- Maintain ticket queues in Jira
- Run morning and afternoon system checks
- Create documentation for changes going into production
- Get to root cause of to generate solution
Systems Analyst
Charles River Development
Dublin
2022.07 - 2023.06
- Configured Azure development UAT and production environments.
- Defined project timelines and supported internal teams.
- Resolved Azure environment issues and assisted with system fixes via SQL.
- Handled automation of business processes and facilitated stakeholder interactions.
- Updated Confluence and OneNote for larger team updates.
- Raised tickets with internal teams for customer UAT and SIT environments.
Application Specialist
Cubic Telecom
Dublin
2020.10 - 2022.07
- Diagnosed customer issues using logs and SQL queries.
- Managed knowledge base via Confluence and collaborated with dev teams.
- Participated in external workshops and addressed high-priority tickets.
- Engaged with clients on JIRA-related matters.
- Update procedures in Confluence and support 3rd-line/development teams.
- Lease with developers and other internal teams to resolve system issues
- Simplified complex technical concepts, facilitated client understanding of applications.
- Resolved technical glitches to restore application functionality.
- Run API’s to update customers plans
- Use UAT environments
- Get to the root cause to generate a long-term solution
Senior Application Specialist
Irish Life Health
Dublin
2017.11 - 2020.10
- Generated SQL reports on an ad hoc basis and resolved system issues.
- Documented recurring problems and procedures in Confluence.
- Assisted business teams in designing customer solutions.
- Maintained ticket queues in JIRA.
- Conducted morning system checks.
- Trained new team members.
IT Developer / Support
AIB / Wipro
Dublin
2015.01 - 2017.11
- Troubleshoot and isolate issues from Remedy 8
- Create application test plans, documentation and undertake testing for system modification
- Make improvements to existing product documentation.
- Responsible for resolving the issues as soon as possible while relying on technology/software knowledge
- Interact with internal IT support teams to troubleshoot and resolve complex issues.
- Provide flexible support & advice to other development & support teams internally & externally.
- Attend meetings in relation to the application.
- Create, update and modify SQL tables for Sybase, SQL Server and Oracle.
- Modify existing bank applications through .NET and VB6.
- Provide support to other development teams within the bank.
- Work on ad hoc projects assigned to the development team.
GT Application Support Analyst
AIB
Dublin
2013.11 - 2015.01
- Conducted morning checks to ensure batch finishing times are met.
- Reported incidents from the previous day to management.
- Participated in meetings regarding application outages.
- Assisted in enhancing existing product documentation.
- Liaised with business teams concerning application issues.
- Facilitated migration of changes into production as provided by the development team.
- Collaborated with various internal IT support functions to troubleshoot and resolve complex issues.
- Organised and chaired service level management meetings, following up on findings from those meetings.
Access Management Agent
Fujitsu IT Consulting
Dublin
2012.02 - 2013.08
- Facilitated communication with businesses via phone and email.
- Assisted branches with applications through Lotus Notes workflow.
- Configured new users on Active Directory systems.
- Processed and approved business requests from centres.
- Established new users on Lotus Notes.
- Migrated Lotus Notes mailboxes from various email clients.
Education
BSc (Hons) - IT Management
Institute of Technology Tallaght
DublinSkills
C# and Java programming
NET framework expertise
SQL Server and Oracle databases
JIRA and ServiceNow tools
Confluence and Remedy applications
Lotus Notes and Postman usage
Datadog monitoring
Microsoft Teams and SharePoint platforms
SAP and Azure environments
Visual Studio 2019 proficiency
Communication skills
Problem-solving abilities
REFERENCES
Available on request.
Timeline
Business Application Specialist
Utmost International
2023.08 - 2026.05
Systems Analyst
Charles River Development
2022.07 - 2023.06
Application Specialist
Cubic Telecom
2020.10 - 2022.07
Senior Application Specialist
Irish Life Health
2017.11 - 2020.10
IT Developer / Support
AIB / Wipro
2015.01 - 2017.11
GT Application Support Analyst
AIB
2013.11 - 2015.01
Access Management Agent
Fujitsu IT Consulting
2012.02 - 2013.08
BSc (Hons) - IT Management
Institute of Technology Tallaght