Stephanie Rutherford
Welland
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable with positive attitude and excellent communication skills. Communicative and offering a twenty year background in the service industry. Focused on providing professional service and support to every visitor. Positive nature with excellent people skills.
Overview
22
22
years of professional experience
Work History
Server
Tailgates Bar and Grill
11.2023 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to numerous customers per day at this establishment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Server
Fleeters Cafe and Bakery
08.2022 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Greeted customers, answered questions and recommended daily specials.
- Assisted customers in selecting various menu items.
- Provided exceptional service to numerous customers per day at this establishment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Receptionist
Alberta Pro Movers
01.2014 - Current
- Answer and direct incoming calls using multi-line telephone system. Manage more than 30 incoming calls per day. Respond to customer concerns and issues by email and phone.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Entered data in QuickBooks and Move Ninja software to keep records of client and employee information.
- Scheduled and confirmed appointments.
Server
The Sundowner Inn
07.2005 - 01.2013
- Provided exceptional service to numerous customers per day at this establishment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
Customer Service Representative
Convergys
07.2003 - 01.2005
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 75+ inbound calls per day and directed to designated individuals or departments.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Eastdale Secondary School
Welland, ON06.2002
Skills
- Work extremely well under pressure
- Meticulous and organized
- Office equipment operations
- Multi-line telephone skills
- Business operations understanding
- Organization and efficiency
- Service-oriented mindset
- Professional and polished presentation
- Correspondence management
- Multitasking and prioritization
- Flexible
- Multitasking ability
Timeline
Server
Tailgates Bar and Grill
11.2023 - Current
Server
Fleeters Cafe and Bakery
08.2022 - Current
Receptionist
Alberta Pro Movers
01.2014 - Current
Server
The Sundowner Inn
07.2005 - 01.2013
Customer Service Representative
Convergys
07.2003 - 01.2005
High School Diploma -
Eastdale Secondary School
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