Stephanie Behan
Rathangan, Co.Kildare,Ireland
Summary
Highly organised administrative professional with extensive experience in meeting coordination, calendar management, and document preparation. Proficient in using Microsoft Office Suite, Google Suite, Slack, and email correspondence to ensure seamless office operations. Demonstrates exceptional customer service skills and proactive communication, effectively liaising with stakeholders and managing travel arrangements. Adept at budget monitoring, project management basics, and time management to support organisational goals. Committed to enhancing office efficiency through meticulous file management and the operation of office equipment.
Overview
8
8
years of professional experience
Work history
Office Assistant and Coordinator
Mixpanel
12.2021 - 02.2025
- Daily management of the SVP Revenue, Customer Experience & Strategy (based in US), GM of EMEA & LATAM & Head of EMEA & LATAM diaries. Scheduling meetings with our teams, customers and partners globally. Booking travel and accommodation, booking meeting rooms or planning their teams next social.
- In my first couple of weeks with Mixpanel I organised an office move. Fast forward to summer 2023 and we had outgrown our office space and the needs of the team changed, so I relocated and organised our move to a bigger space.
- Strengthened office operations with diligent maintenance of supply inventory. Especially ensuring that all office snacks are stocked.
- Assisting IT needs - whether it be organising laptops to go out to new joiners or help troubleshooting issues with the big screens in the office and printers.
- I spent 5 weeks in our San Francisco office while my manager was out on sabbatical leave, managing a 300 person office.
- Every year in June we bring our customers from across EMEA to London for a customer forum. I assist the marketing team to arrange a venue, any IT equipment needed, and arrange the menu for the day and evening events. We have some team members from the US, Israel, and even APAC join us, scheduling meetings for those team members with customers is a huge part of the week also.
- Arrange all team socials, whether it be a team lunch in a nearby restaurant, a workout in one of the many gyms by the office or our end of year party where our team from Barcelona, France and Israel joined for some celebrations.
- Assisted the marketing team while one of their members was out on maternity leave. Covering a range of tasks from help build invitational links that linked to our Salesforce system to attending events to support the team.
- Coordinate with the teams in our Barcelona and Singapore to ensure they have everything they made and that they also have team social events together. I visit Barcelona on a quarterly basis.
- Helped set up Now+Next, an initiative to inspire girls from the ages of 12 - 16yrs old to take up a career in tech. On international women's day we invite schools from around London to a day of hearing about the many different careers in tech. We have held this event for the past 3 years.
- Support our people team with the onboarding of new team members and ensuring they settle into the team.
Assistant Community Manager
Park Central West - Living by Lendlease
01.2021 - 10.2021
- Assisted with the preparation of daily, weekly, and monthly financial and leasing reports.
- Supported the day-to-day operations of the apartment community, including the collection, posting, and deposit of various payments, such as rental payments.
- Assisted the Community Manager with team communications, performance assessments, and development initiatives.
- Collaborated with the Community Manager to ensure the on-site team put forth maximum effort in preparing apartments for move-ins.
- Supported team by demonstrating respect and willingness to help.
- Took on property operations responsibilities in the absence of the Community Manager, becoming the senior management presence on-site.
- Successfully delivered on tasks within tight deadlines.
- Oversaw adherence to established policies and procedures for screening and accepting residency applicants.
- Addressed resident requests, working to resolve any issues or complaints promptly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended resident activities as required.
- Greeted prospective clients, conducted property tours, and performed leasing duties as needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Managed and operated the receivables software system in alignment with company policies and procedures.
Lettings & Financial Administrator
MyLo - Greystar
01.2020 - 12.2020
- Supported management team with vital financial data for key decision-making processes.
- Assisted in the preparation of annual budgets to ensure fiscal responsibility.
- Assisted in testing a new invoicing system that was being rolled out across all Greystar sites, participating in weekly calls to provide feedback on system functionality and identifying areas for improvement.
- Coordinated with utility providers to ensure that all corporate and vacant apartments were billed correctly and payments were received.
- Collaborated with the property manager to report on monthly expenditures from the previous month and flagged any items to be accrued for their FCF report.
- Assisted the maintenance team by coordinating with contractors and residents while effectively managing expectations.
Customer Service Associate
Sailmakers - Greystar
11.2018 - 01.2020
- Assisted the Leasing Manager in leasing both Ostro Tower (102 units) and Sirocco Tower (225 units), contributing to team goals and achieving results as needed.
- Ensured residents' expectations were met, addressing both general inquiries and maintenance issues promptly. Built strong, sustainable relationships based on trust and open communication with the team, contractors, and residents.
- Organized and supported management with resident events, celebrating special holidays throughout the year to foster a sense of community within the building.
- Shadowed the Assistant Manager to gain insight into financials, rent payments, and site expenditure.
- Handled complaints by providing timely solutions and alternatives, ensuring follow-up to guarantee resolutions.
- Collaborated with the Community Manager to ensure excellent customer service was consistently delivered.
Stud Groom
Platinum Bloodstock
08.2017 - 07.2018
- Responsible for the care of each individual horse, including feeding, exercise, turnout, stabling, and all other aspects of equine care. Worked closely with the stud owner to ensure the smooth daily operation of the stud.
- Assisted the vet and farrier by providing accurate information related to each horse.
- Coordinated with owners regarding their horses for sale, ensuring they were satisfied with the care and progress of their horses.
- Organised all necessary preparations for each horse for the sale, including ensuring they had the required bridles, rugs, grooming kits, feed, and other essentials.
References
References available upon request.
Timeline
Office Assistant and Coordinator
Mixpanel
12.2021 - 02.2025
Assistant Community Manager
Park Central West - Living by Lendlease
01.2021 - 10.2021
Lettings & Financial Administrator
MyLo - Greystar
01.2020 - 12.2020
Customer Service Associate
Sailmakers - Greystar
11.2018 - 01.2020
Stud Groom
Platinum Bloodstock
08.2017 - 07.2018
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