Stephane Mukendi Kabuya
Wexford Town,Ireland
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Skilled in conflict mediation, compliance understanding, and complaint management, ensuring effective order processing and budget control. Committed to leveraging skills for impactful career growth within a challenging environment. Excels with minimal supervision and decisively approaches problems.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Voice of customer Manager
Ten Lifestyle UK
Cape Town, South Africa
2017.08 - 2023.06
- Identified root causes of feedback and complaints, providing actionable guidance for resolution.
- Analyse trends in feedback and complaints, delivering service enhancement recommendations to Team Leaders.
- Provided live coaching to Lifestyle Managers on effective complaint management.
- Captured EMEA Net Promoter Score metrics for comprehensive assessment.
- Generated monthly reports detailing NPS and feedback trends for leadership review.
Café Manager
Mugg & Bean
Cape Town, South Africa
2015.05 - 2015.11
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Handled customer complaints effectively, preserving the brand image.
- Upheld high cleanliness standards for optimal dining experience.
- Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
- Created rosters based on shifts and business needs for smooth operations.
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Managed inventory to avoid stock shortages or excesses.
Front of house manager
Knead Bakery & Café
Cape Town, South Africa
2012.03 - 2015.04
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff for seamless table service during peak hours.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Streamlined booking system to enhance efficiency and reduce waiting times for customers.
Café Manager
Woolworths
Cape Town, South Africa
2008.02 - 2011.03
- Handled customer complaints effectively, preserving the brand image.
- Monitored daily sales using point-of-sale systems, maintaining accurate records.
- Fostered positive work environment, leading to improved team morale.
- Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
- Trained new staff members to maintain quality of service delivery.
- Streamlined operations for increased efficiency through effective staff scheduling.
- Managed inventory to avoid stock shortages or excesses.
Front of house manager
Spur Steak Ranch Claremont
Cape Town, South Africa
2003.03 - 2008.01
- Ensured smooth operation of the restaurant by delegating tasks effectively.
- Managed team rosters to maintain optimal customer service levels.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff for seamless table service during peak hours.
Education
Diploma of Higher Education - Project Management
Pitman Training Centre
Wexford, County Wexford 2024.11 - 2025.11
Foundation Degree in Science - Data analysis & capturing
ISIPA
D.R. Congo 1997.09 - 2001.07
Skills
- Advanced excel capabilities
- Microsoft Office proficiency
- Multilingual communication
- Conflict mediation
- Stakeholder collaboration
- Strategic planning expertise
- Customer retention techniques
- Compliance understanding
- Client Relationship Management
- Budgeting and forecasting
- Budget control
- Complaint management
- Order processing
References
References available upon request.
Timeline
Diploma of Higher Education - Project Management
Pitman Training Centre
2024.11 - 2025.11
Voice of customer Manager
Ten Lifestyle UK
2017.08 - 2023.06
Café Manager
Mugg & Bean
2015.05 - 2015.11
Front of house manager
Knead Bakery & Café
2012.03 - 2015.04
Café Manager
Woolworths
2008.02 - 2011.03
Front of house manager
Spur Steak Ranch Claremont
2003.03 - 2008.01
Foundation Degree in Science - Data analysis & capturing
ISIPA
1997.09 - 2001.07