Stella Doneva
Dublin
Summary
Detail-oriented account executive with expertise in customer relationship management and conflict resolution. Committed to enhancing client satisfaction and driving performance through effective communication and timely support.
Overview
6
6
years of professional experience
Work History
Junior Account Executive
DSG
Dublin
09.2025 - Current
- Managed client accounts and fostered positive relationships to enhance client satisfaction.
- Collaborated with team members to create compelling proposals and presentations, contributing to successful client pitches.
- Managed client accounts by tracking orders and resolving inquiries promptly.
- Delivered prompt customer service support to resolve issues, ensuring high levels of client retention.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Hotel Receptionist
Hotels Properties
Dublin
09.2024 - 06.2025
- Greeted guests warmly upon arrival and facilitated check-in process.
- Managed room reservations using hotel management software for efficiency.
- Assisted guests with inquiries, delivering information about hotel services and amenities to enhance their stay.
- Handled guest complaints professionally, achieving satisfactory resolutions to maintain guest satisfaction.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Processed payments accurately, maintaining cash register and transaction records.
- Collaborated with team members to consistently improve guest service experience across all interactions.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
Floor Staff Member
Ceann Sibeal Golf Club
Dingle
04.2024 - 07.2024
- Facilitated daily operations of golf club's floor area to enhance member experience.
- Provided excellent customer service to members and guests.
- Maintained cleanliness and organization of dining and lounge spaces.
- Coordinated food and beverage service during events and tournaments to ensure guest satisfaction.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled cash transactions accurately at the point of sale.
- Ensured compliance with health and safety regulations on the premises.
- Delivered excellent customer service by addressing inquiries and advising on products.
Product Promoter
Smart Organic
Varna
12.2022 - 02.2024
- Engaged customers in demonstrations, showcasing benefits of organic products.
- Educated consumers on health benefits of organic ingredients and sustainable practices.
- Developed promotional strategies in collaboration with sales team, enhancing product visibility and consumer interest.
- Organized product displays to maximize customer engagement and highlight key features.
- Gathered customer feedback to improve product offerings and marketing approaches.
- Greeted customers and provided product knowledge.
Sales Assistant
NIKE
Varna
02.2022 - 11.2022
- Greeted customers and assisted with product selection to enhance shopping experience.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Facilitated returns, exchanges, and refunds to ensure customer satisfaction.
- Guided customers in product selection and answered questions to support informed purchasing decisions.
- Maintained a clean and organized store environment to enhance customer experience.
- Accepted and completed cash, check and credit card payments.
- Arranged stockroom items systematically to improve accessibility.
Floor Staff Member
Kabakum Mare
Varna
05.2021 - 09.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated table assignments with kitchen staff to optimize service flow.
- Maintained cleanliness and organization of dining areas and utensils.
- Guided guests in menu selections and accommodated dietary restrictions for enhanced dining satisfaction.
- Collaborated with team members to enhance overall dining experience.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Responded promptly to guests' needs, contributing to a positive dining experience.
Restaurant Hostess
Riva Port Restaurant
Varna
05.2020 - 09.2020
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed reservation system and coordinated seating arrangements efficiently.
- Facilitated communication between guests and servers regarding preferences and special requests.
- Maintained cleanliness of dining area and organized table settings to enhance guest experience.
- Resolved guest inquiries and issues promptly, ensuring high levels of customer satisfaction.
- Provided information about menu items and daily specials to patrons.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Restaurant Hostess
Happy bar & grill
Varna
05.2020 - 09.2020
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed reservation system and coordinated seating arrangements efficiently.
- Monitored server availability and table turnover to efficiently seat guests.
- Supported serving staff, food runners, and bussers to ensure a clean and welcoming dining environment.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Refilled condiments, silverware, and napkins in dining area to maintain guest satisfaction.
- Answered telephone to provide dining information and take reservations.
Education
Bachelor's Degree - Management of The Maritime Transport
Nikola Vaptsarov Naval Academy
Varna08-2022
High School Diploma -
Foreign Language School
Razgrad05-2018
Skills
- Customer relationship management
- Goals and performance
- Progress reporting
- Business growth opportunities
- Attention to detail
- Conflict resolution
- Communication skills
Languages
English
Advanced (C1)
C1
Spanish
Beginner
A1
Russian
Beginner
A1
Bulgarian
Native
Native
Timeline
Junior Account Executive
DSG
09.2025 - Current
Hotel Receptionist
Hotels Properties
09.2024 - 06.2025
Floor Staff Member
Ceann Sibeal Golf Club
04.2024 - 07.2024
Product Promoter
Smart Organic
12.2022 - 02.2024
Sales Assistant
NIKE
02.2022 - 11.2022
Floor Staff Member
Kabakum Mare
05.2021 - 09.2021
Restaurant Hostess
Riva Port Restaurant
05.2020 - 09.2020
Restaurant Hostess
Happy bar & grill
05.2020 - 09.2020
Bachelor's Degree - Management of The Maritime Transport
Nikola Vaptsarov Naval Academy
High School Diploma -
Foreign Language School