Steffin Joseph
Dublin
Summary
Results-oriented Business Development Manager with a focus on optimizing sales operations to drive profits and client growth. Skilled in improving sales processes and enhancing team performance through mentorship and goal-setting. Committed to fostering strong teams and leveraging extensive market knowledge to expand product reach. Proven ability to build and maintain profitable partnerships in competitive environments. Driven Business Development Manager with a focus on revitalising sales operations and maximising client acquisition. Achieved process improvements to streamline sales procedures and enhance profitability through strategic business plans. Cultivated strong partnerships and motivated teams to excel in competitive markets.
Overview
10
10
years of professional experience
Work History
Business Development Manager/Admin Manager
Rubix Data Science
Mumbai, india
02.2025 - 11.2025
- Assisted in resolving customer relations issues to ensure satisfaction.
- Supported sales efforts by developing and implementing effective strategies.
- Maintained and nurtured customer relationships while identifying new opportunities through needs assessment.
- Developed and executed strategic business plans to drive growth and expand market presence.
- Cultivated and maintained relationships with key stakeholders to enhance collaboration and partnership opportunities.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Collaborated with product development teams to align offerings with market needs and opportunities.
Assistant Manager of Operations
Axis Bank
Muvattupuzha, india
06.2023 - 12.2024
- Facilitated teamwork within workplace by promoting collaboration among staff on diverse project tasks.
- Assisted management team in creating strategic plans for business growth and enhancement.
- Oversaw daily operations in branch, supporting staff performance and customer service standards.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Processed insurance claims efficiently, ensuring timely settlement and customer satisfaction.
- Utilised advanced Excel functions and financial software to streamline data analysis and reporting.
- Performed robust market and competitor research and advised investment teams on strategy.
- Participated in networking events and conferences to remain informed of emerging market opportunities.
- Reviewed and interpreted complex financial statements to assess company performance and valuation.
- Developed and maintained comprehensive databases of investment opportunities, streamlining research processes.
- Conducted competitive analysis to benchmark firm performance against industry standards.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all investment activities.
Administrative Manager
Vision Group Qatar
Doha, Qatar
11.2019 - 01.2023
- Directed staff and delegated tasks to ensure effective administrative operations.
- Reviewed and updated reports while managing accounts and generating data for company database.
- Oversaw daily operations to guarantee timely completion of essential administrative responsibilities.
- Enhanced office efficiency by implementing streamlined administrative processes and procedures.
- Managed sensitive information with discretion, ensuring compliance with confidentiality standards during storage and disposal.
- Maintained precise record-keeping systems to facilitate access to critical information for informed decision-making.
HR and Manager
Best Grade Frozen Foods India PVT LTD
Delhi
10.2018 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Team Leader
Veliyathu Motors Kattappana
Idukki
01.2017 - 10.2018
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
Area Sales Manager/Junior Software Tester
Unidad Technolab PVT LTD
Kottayam
05.2016 - 12.2016
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
Education
Bachelor of Science - Bachelor of Computer Application
M E S College Nedumkandam
Idukki, India03.2016
High School Diploma -
Gov Tribal Higher Secondary School Swaraj
Kattappana, India03.2013
Skills
- Sales planning and reporting
- Client relationship management
- Lead generation and business development
- Market research and analysis
- Sales operations and tracking
- Staff management and strategic planning
- Account management and relationship building
- Market analysis
- Team collaboration
- Strategic planning
- Data analysis
- Networking skills
- Customer retention
- Project management
- Relationship development
- Sales and market development
Languages
Hindi
Malayalam
English
Tamil
Disclaimer
I sincerely believe in team spirit, hard work and loyalty. I hope the particulars in the attached resume are in line of your requirements and please rest assured that the details given above are accurate and credible.
Timeline
Business Development Manager/Admin Manager
Rubix Data Science
02.2025 - 11.2025
Assistant Manager of Operations
Axis Bank
06.2023 - 12.2024
Administrative Manager
Vision Group Qatar
11.2019 - 01.2023
HR and Manager
Best Grade Frozen Foods India PVT LTD
10.2018 - 10.2019
Sales Team Leader
Veliyathu Motors Kattappana
01.2017 - 10.2018
Area Sales Manager/Junior Software Tester
Unidad Technolab PVT LTD
05.2016 - 12.2016
Bachelor of Science - Bachelor of Computer Application
M E S College Nedumkandam
High School Diploma -
Gov Tribal Higher Secondary School Swaraj