Stefan Stamenov
Galway
Summary
Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Well service-oriented team player focused on keeping customers happy.
The skills and abilities will be capable to meet your company high standards and needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges in every day processes.
Experienced in managing paperwork, collecting payments and resolving issues.
Overview
15
15
years of professional experience
Work History
Car Detailer
Colm Quinn
Galway, Ireland
03.2022 - Current
- Served clients with on-site detailing services at businesses and homes.
- Inspected vehicle to verify pristine appearance for customer.
- Maintained cleanliness and presentation of showroom vehicles and organize maintenance of vehicles displayed for selling in the parking lot.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Inspected parts, equipment or vehicles for cleanliness and damage.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Maintained and ordered and restocked supplies to keep workplace operating smoothly.
- Removed minor flaws in refinish using sanding and buffing.
LOGISTICS MANAGER
LEPENETZ LTD
Sofia, Bulgaria
02.2020 - 03.2022
- Manage inventory as well as warehouse, transportation, and other logistics processes
- Accountable for all assets handled, including but not limited to virtual tracking, physical tracking, and physical condition
- Develop new strategies to streamline processes and reduce cost
- Partner and communicate with manufacturers, suppliers, and customers
- Manage and develop logistics staff
- Respond to and resolve complaints and problems
- Pack boxes and Load trucks when necessary
- Strict implementation of the goals set for the month
- Monthly reporting of the results
- Process management for warranty and post-warranty maintenance of vehicles
- Organizing seasonal tire changes, checking their condition and preparing schedules
- Coordination of insurance
- Assistance in case of damages and car accidents - filing documentation, preparation of service documents
- Control of internal rules and procedures concerning the fleet.
- Managed high-performing team of 20 workers to enhance quality and safety of internal freight systems.
- Documented and processed transactions and accurately administered sales orders.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Identified and resolved shipping and packaging errors.
- www.lepenetz.eu
Casino Shift Manager
V11 LTD
Sofia, Bulgaria
03.2018 - 02.2020
- Managing to follow and accomplish every step of the CEO plan for the start up of the company.
- Coordinated and directed team to insure the company expectations will be pleased before opening the casino.
- Coordinate, lead, and encourage employees and resolve team issues
- Established work schedules and station arrangements for daily shifts.
- Acquired in-depth knowledge of table games, rules and strategies.
- Explained game rules, betting limits and house policies.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Addressed patron complaints and quickly payout errors and disputes.
- Resolved customer complaints and payout errors.
- Oversaw cage operations for 500 -square foot casino.
- Circulated gaming tables to monitor dealer operations and player participation.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Removed non-abiding players and card counters for non-compliance with established rules.
Casino Customer Support Specialist
Comstream
Sofia, Bulgaria
02.2017 - 03.2018
- Responded quickly to customer inquiries, needs and problems.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Audited customer account information to identify issues and develop solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- www.comstream.eu
Casino Croupier
WIN CITY LTD
Sofia, Bulgaria
09.2014 - 01.2016
- Maintained enjoyable environment in the biggest casino company in Bulgaria by entertaining and engaging players at tables and keeping high customer satisfaction experience.
- Detailed knowledge of the products the company offered.
- Strict implementation of the goals set for the day and month goals.
- Daily reporting of the results for the day.
- Manage game tables, such as roulette, card games, monitors whether game rules are met.
- Facilitated conflict management through engaging with uncivil and fraudulent casino visitors with utmost professionalism.
- Shuffled and dealt cards in Blackjack games while prompting players to act and bet.
- Monitored behavior and movements of gamblers to assess table for signs of dishonest play.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Performed functional game duties quickly by efficiently handling money and chips.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- www.efbet.com
Logistics Assistant
Eurotrade
Haskovo, Bulgaria
06.2013 - 08.2014
- Arrangement of the goods in the warehouse
- Assists the production department
- Oversaw return and exchange processes from customer to supplier.
- Maintained compliance with import and export laws to maximize delivery efficiency.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Managed daily inventory counts to keep system accurate.
- www.rubinoshop.com
Haskovo
09.2008 - 05.2013
- COMPUTER NETWORKS WITH ENGLISH – PGMET "Stoico & Kica Marcevi" - Computer networks; - Health and Safety at Work; - Complex practice in the specialty; - Economy; - Industrialism; - Business communications; - Communication technologies; - English language;
- Secondary education
- Mother tongue(s): BULGARIAN
- Other language(s):
- UNDERSTANDING SPEAKING WRITING
- Listening Reading
- Spoken production
- Spoken interaction
- ENGLISH C1 C1 C1 C1 C1
- Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
- Organisational skills - Compliance deadlines; - Perform multiple tasks simultaneously; - Team work; - Organize time; - Flexibility, initiative, proactivity, creativity; - Determination
- Communication and interpersonal skills - Active communication with clients / partners; - Teamwork, quick teaming; - Positive and communicative personality; - Rapid adaptation to new processes and requirements; - Desire for personal and career development; - Accept feedback; - Hearing skills and offering workflow improvements; - Developed skills for presenting and offering products; - Maintaining partnership relations.
Education
High School Diploma -
05.2013
- Completed coursework in Casino Management System, and Team members management in Casino Technology (https://ctgaming.com/)
- Completed professional training for ERP software system which improved company logistic goals to be met for a short period of time.
- Detailing training course for exterior and interior cleaning,correction and protection.
Skills
- Team Management
- Good Work Ethic
- Reliable & Trustworthy
- Supervision & Leadership
- Organizational Skills
- Initiative
- Decision Making
- Complex Problem Solving
- Multitasking and Prioritization
- Attention to the details
- Skills to accept new ideas
- Customer Service
- Teamwork and Collaboration
- Active Listening
- Data Management
- Computer Skills
Timeline
Car Detailer - Colm Quinn
03.2022 - Current
LOGISTICS MANAGER - LEPENETZ LTD
02.2020 - 03.2022
Casino Shift Manager - V11 LTD
03.2018 - 02.2020
Casino Customer Support Specialist - Comstream
02.2017 - 03.2018
Casino Croupier - WIN CITY LTD
09.2014 - 01.2016
Logistics Assistant - Eurotrade
06.2013 - 08.2014
- Haskovo
09.2008 - 05.2013
Stoico Kica Marchevi - High School Diploma,
Training Programs - ,
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