Stanislav Gnjatovic
Killarney,Co Kerry
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organized, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Waiter
The Lake Hotel
Killarney, Co Kerry
2020.02 - Current
- Remained calm under pressure, ensuring better performance during peak hours.
- Explained dish components clearly to inform customers' decisions.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Helped reduce waiting times by swiftly clearing tables after use.
Supervisor
The Lake Hotel
Killarney, Co Kerry
2023.06 - 2025.04
- Supervised activities of workers and enforced safety regulations.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Trained new hires and set up mentoring relationships to drive team performance.
- Dealt with customer complaints and rectified product and service issues.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advised on food and drink choices based on customer preferences.
- Managed new and existing reservations using computer software or applications.
- Verified completed orders and served guests at tables.
Day porter
The Lake Hotel
Killarney, Co Kerry
2019.03 - 2020.02
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Provided assistance in setting up meeting rooms for various events, ensuring efficient use of space.
- Performed minor maintenance repairs, contributing to the overall functionality of the building.
- Assisted guests with loading and unloading of luggage from vehicles.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
- Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
- Delivered messages and packages within desired timeframes.
- Handled all aspects of room service orders, delivering meals on time.
Electrician technician
Ralph Electro
, Germany
2018.02 - 2018.12
- Installed electric switches and sockets.
- Collaborated with team members to accomplish projects.
- Assisted with electrical installations, including lighting and smoke detectors.
- Planned, prepared and installed wiring systems and associated equipment with meticulous attention to details.
Warehouse operator
Lemit
Novi Sad, Serbia
2015.01 - 2018.01
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Maintained clean, safe and orderly warehouse space.
- Completed work following safety rules for best working practices.
- Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Handled Goods In and Goods Out requests in line with company protocols.
- Inspected inventory to identify damaged or missing items.
- Secured pallets, cages and stillages in line with health and safety standards.
- Followed safety standards for carrying, moving and storing freight.
- Maintained employee safety through observation of surroundings when moving cargo.
- Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
Education
Electrician
Secondary School "Mihajlo Pupin"
Novi Sad, Serbia 2009.09 - 2013.06
Skills
- Customer Service
- Issue resolution
- Process improvement
- Attention to details
Timeline
Supervisor
The Lake Hotel
2023.06 - 2025.04
Waiter
The Lake Hotel
2020.02 - Current
Day porter
The Lake Hotel
2019.03 - 2020.02
Electrician technician
Ralph Electro
2018.02 - 2018.12
Warehouse operator
Lemit
2015.01 - 2018.01
Electrician
Secondary School "Mihajlo Pupin"
2009.09 - 2013.06