Stacey Morning
Newbridge,Ireland
Summary
Results-driven professional with expertise in sales persuasion and tactical thinking, demonstrating a client-focused approach and adaptive strategies to meet diverse client needs. Proven track record in sales planning and execution, maintaining calmness under pressure while ensuring personal accountability. Committed to enhancing communication proficiency and live chat handling, with a proactive attitude towards achieving career goals in strategic sales management.
Overview
17
17
years of professional experience
2002
2002
years of post-secondary education
Work History
Beauty therapist
Sean Taaffe
Killarney, Ireland
06.2014 - 08.2015
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Increased client comfort by applying gentle waxing methods.
- Offered expert skincare advice, resulting in increased product sales.
- Maintained professional client records for effective treatment tracking.
- Utilised unique reflexology practices for holistic wellbeing benefits.
Hotel receptionist
Torc Hotel
Killarney, Ireland
02.2013 - 02.2014
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Ensured guest comfort with prompt attention to their needs and requests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Streamlined check-in procedure by efficiently handling guest documents.
- Increased efficiency by swiftly resolving any complaints or issues.
Spa therapist
The Europe Hotel
Killarney, Co Kerry
06.2012 - 12.2012
- Enhanced team productivity by actively participating in staff meetings and trainings.
- Contributed to a calm, serene environment with professional conduct and respectful communication.
- Utilised knowledge of various massage techniques to meet individual client needs.
- Offered advice on home care routines after treatments to prolong benefits of services rendered.
- Displayed empathy towards clients dealing with physical discomfort or emotional stress through attentive listening skills.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Facilitated relaxation through the use of aromatherapy during treatments.
Spa manager
Steiner Transocean
06.2011 - 06.2012
- Managed daily operations for smooth running of the spa.
- Led marketing initiatives to promote spa services locally.
- Established strong relationships with suppliers for cost-effective procurement of products.
- Conducted regular performance reviews to motivate staff members and encourage their professional growth.
- Implemented health and safety procedures, ensuring a safe environment for both staff and clients.
- Ensured adherence to industry regulations, maintaining the highest level of professional standards.
Customer service representative
Ailled Irish Bank
Naas, Co Kildare
05.2008 - 06.2011
- Ensured smooth running of operations with timely preparation of reports.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Facilitated customer loyalty programmes to enhance customer retention.
- Assisted customers in making informed decisions by providing detailed product information.
- Streamlined processes through efficient record keeping.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
Beauty salon owner
Self Employed
Naas, Co Kildare
08.2002 - 05.2008
- Implemented health and safety guidelines diligently, reducing risk of workplace incidents.
- Monitored inventory levels regularly, preventing shortages or excess stock.
- Handled financial transactions, maintaining accurate records.
- Developed loyalty programmes to encourage repeat business from customers.
- Maintained high standards of cleanliness within the salon, enhancing customer experience.
- Created a comfortable and inviting atmosphere within salon premises for increased client satisfaction.
- Organised professional training sessions for team members, boosting their expertise.
- Dealt with customer complaints professionally, ensuring satisfactory resolution.
Spa therapist
The K Club
Straffan, Co Kildare
01.2001 - 08.2002
- Upheld high standard of hygiene by sterilising tools before each use.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Utilised knowledge of various massage techniques to meet individual client needs.
- Performed skin analysis tests, leading to more targeted treatment plans.
- Provided relaxing, therapeutic massages for stress reduction and health promotion.
- Enhanced team productivity by actively participating in staff meetings and trainings.
- Educated clients on best practices for skin health with tailored product recommendations.
Spa therapist
Steiner Transocean
09.1998 - 08.2001
- Assisted receptionist with scheduling appointments when necessary for smooth business operations.
- Facilitated relaxation through the use of aromatherapy during treatments.
- Delivered exceptional customer service for repeat business and positive reviews.
- Performed skin analysis tests, leading to more targeted treatment plans.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Contributed to a calm, serene environment with professional conduct and respectful communication.
- Coordinated promotional events, boosted brand visibility in target markets.
- Worked effectively as part of a busy sales team, contributing towards shared targets and goals.
- Developed and executed sales promotions, increasing revenue through targeted campaigns.
Education
CIBTAC CIDESCO - Beauty Therapy
Senior College Dun Laoighre
Dublin, Leinster /1996 - 06.1998
Leaving Cert -
Holy Family Secondary School
Newbridge, Co Kildare 09.1992 - 05.1996
Skills
- Sales persuasion
- Tactful diplomacy
- Client-Focused approach
- Adaptive to client needs
- Sales planning and execution
- Proactive attitude
- Tactical thinking
- Calmness under pressure
- Personal accountability
- Live chat handling
- Communication proficiency
Affiliations
- Cooking, baking, dog walking, history, reading
Timeline
Beauty therapist
Sean Taaffe
06.2014 - 08.2015
Hotel receptionist
Torc Hotel
02.2013 - 02.2014
Spa therapist
The Europe Hotel
06.2012 - 12.2012
Spa manager
Steiner Transocean
06.2011 - 06.2012
Customer service representative
Ailled Irish Bank
05.2008 - 06.2011
Beauty salon owner
Self Employed
08.2002 - 05.2008
Spa therapist
The K Club
01.2001 - 08.2002
Spa therapist
Steiner Transocean
09.1998 - 08.2001
Leaving Cert -
Holy Family Secondary School
09.1992 - 05.1996
CIBTAC CIDESCO - Beauty Therapy
Senior College Dun Laoighre
/1996 - 06.1998
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