Stacee Soter
Reno,NV
Summary
- Highly organized and detail-oriented manager with experience managing many concurrent objectives.
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of colleagues; talent for quickly resolving issues prior to escalation.
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Oversee a staff of 85, including four management team members, for a busy and profitable restaurant.
Overview
20
20
years of professional experience
Work History
Operating Partner
P.F. Chang's
06.2014 - Current
- Managed all administrative sides of the restaurant.
- Managed all aspects of restaurant operations, including all cost centers for a scratch-made kitchen
- Ensured provision of service and continued training for both Hospitality and Culinary Team Members
- Interviewed, hired and trained personnel to work in a restaurant environment
- Ensured smooth coordination between the Hospitality and Culinary teams
- Managed inventory and stocks and supplies, including weekly and monthly inventory counts
- Managed Guest recovery
- Provided weekly Profit & Loss recaps to supervisor to ensure budget was being met
- Wrote weekly sales projections
Hospitality Manager
P.F. Chang’s
08.2013 - 01.2014
- Managed all areas of the operation during scheduled shifts
- Assessed staffing and recruitment needs
- Monitored procurement, storage, preparation, cooking, handling, and serving of food
- Implemented Corporate training programs as well as developing in-restaurant training initiatives
- Maintained clean and safe environment for employees and guests
Hospitality Team Member
P.F. Chang's
09.2004 - 04.2013
- Worked up through all hospitality positions: host, runner, takeout, server, bar
- Collaborated with various team members to meet guests' requests
- Learned to communicate and work effectively with a diverse group of coworkers and guests
Education
University of Nevada - Reno
Skills
- Team development
- Issue Resolution
- Feedback Collection
- Efficient and Detail-Oriented
- Performance improvement
- Upbeat and Positive Personality
- Understanding Customer Needs
- Team development
Timeline
Operating Partner
P.F. Chang's
06.2014 - Current
Hospitality Manager
P.F. Chang’s
08.2013 - 01.2014
Hospitality Team Member
P.F. Chang's
09.2004 - 04.2013
University of Nevada - Reno
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