Sruthi P
Hyderabad
Summary
Looking forward for an opportunity to work in a challenging environment, where I can utilize my knowledge skills in contribution effectively to the success of the organization and for the improvement of my personal skills.
Operations & Business Development Lead with 9+ years of experience in the field of NBFC & Banking
Overview
10
10
years of professional experience
Work History
Assistant Manager
HDFC Bank Ltd
07.2015 - Current
- Currently working as an Assistant Manager in Operations & Deposits at HDFC Bank
- New Agents enrolment for Fixed Deposits
- Visiting Corporate, Trusts & Meeting Agents, maintain relationship to generate Business
- Follow up of Deposits maturities for Renewal, Repayment and for Tax Exemption of deposits
- MIS preparation on daily & monthly basis
- Interacting with clients for understanding their requirements and cultivating relations with them for customer retention & securing repeat business
- Excellent in cultivating and retaining the healthy relation with customers
- Experience to provide answers to inquiries of customers
- Skilled in enhancing the level of customer satisfaction
- Proficient in resolving the issues of customers
- Excellent ability to work with Team as well as individually
- Receipt of applications scrutiny, processing & generation of Fixed deposits for all AP & Telangana Home loan branches
- Form 15G/H updating for individuals depositors
- Form 16A Generation for Quarterly & annual basis for Institutions & Cooperates
- Home loan login process & KYC, Agreements scrutiny
- Preparing reports as per management requirement for quality checking
- Performing operations effectively & efficiently and coordinating with various teams
- Backend verification of repayment transaction
- Coordinating with all branches for unresolved issues FD’s & Process development
- Documentation verification for Project approval and coordinating with legal & technical team
- Training to New Employees & Agents
- Managing customers centric operations forwarding customer instructions to the concern department and ensuring customer satisfaction by achieving delivery & service
Education
Master of Arts -
Osmania University
Skills
- Customer Relationship Management
- Operations Management
- Team Leadership
- Customer Satisfaction
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Professional Working
Marathi
Professional Working
Timeline
Assistant Manager
HDFC Bank Ltd
07.2015 - Current
Master of Arts -
Osmania University
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