SRIPRADHA M
Dublin
Summary
I am an experienced Customer Experience Engineer with 5.8 years of expertise, known for my positive, persistent, and results-driven approach. With a strong combination of technical and business skills, I have consistently driven sales, fostered customer engagement, and supported successful deal closures with a strong track record of partnering with customers to enhance security posture, identifying business opportunities, and delivering compelling presentations to stakeholders, including C-level executives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Engineer
Dell Technologies
02.2022 - 07.2024
- Led the demand gen phase by partnering with field executives and understood the customers workloads, and their current infrastructure
- Acquired knowledge about the customer's business initiatives, and objectives
- Collaborated with Sales, Marketing, Support, and Engineering teams to address customer needs effectively
- Proactively maintained and provided the customer with bi-weekly and monthly reports that helped reduce customer storage downtime by 70%
- Executed an End-to-End sales campaign while providing technical assistance, that rendered a revenue of 5 million USD in half a fiscal year
Sales Engineer Analyst
DELL Technologies
02.2020 - 02.2022
- Assisted Account Executives and Advisory System Engineers in developing strategic account planning and forecasting sales target that resulted in a pipeline of 1 million USD in a quarter
- Managed the return merchandise procedures when a product is returned for a refund, a replacement, or a repair while it is still covered by the manufacturer's guarantee
Assoc. Sales Engineer Analyst
DELL Technologies
11.2018 - 02.2020
- Tailored the solutions manually using management tools to propose the best-fit solutions as per customers' requirements
- Used the internal tools to quote and price solutions
- Offering an architecture diagram of the datacentre of the customers that combines the effectiveness and performance of Dell products
- Provided proposals that contained overall solutions as well as power and cooling reports while installation of Dell products in customers' Datacentres which saved around 120 productive hours in a quarter
Education
BACHELOR OF ENGINEERING - INFORMATION SCIENCE
Sai Vidya Institute of Technology
01.2018
Skills
- Customer-First Mindset
- Exceptional-Communication
- Account Management
- Strategic Thinking
- Leadership Skills
- Solution Designing
- Solution Architecture
- Customer Profiling
- Product Demonstrations
- Request for proposal
- Lead Qualification
- Customer Relationship-Management
- SaaS
- PaaS
- Cloud Architecture
- Time Management
Certification
- Specialist, Cloud Architect, Cloud Infrastructure v3
- Specialist, Technology Architect Midrange Storage Solutions
- Associate, Converged Systems and Hybrid Cloud v2
- Associate, Information Storage and Management v3
Accomplishments
- Received more than 15 awards for Business accomplishments, technical skills, Organizational mentoring, and New-hire talent Enablement.
- Led the team of 20 newly joined employees with the process and training them on the tool usage and enabling them on services and workflows of the team.
- Achieved 100% of the Half Yearly Quota, twice.
- Led the Internal Newsletter creation that included various info regarding our roles and products.
- Participated in the hiring drives for interviewing about 200+ candidates as interns to the organization by taking them through Elevator Pitch, Technical and Presentation rounds.
Timeline
Customer Experience Engineer
Dell Technologies
02.2022 - 07.2024
Sales Engineer Analyst
DELL Technologies
02.2020 - 02.2022
Assoc. Sales Engineer Analyst
DELL Technologies
11.2018 - 02.2020
BACHELOR OF ENGINEERING - INFORMATION SCIENCE
Sai Vidya Institute of Technology
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