Seasoned and results-driven professional with over 16 years of experience in technology sales, business development, customer retention, and financial strategy. Consistently exceeding revenue targets and driving operational efficiency. Honed skills in fostering customer-centric sales strategies, implementing process optimization initiatives, and leveraging data-driven insights to outperform competitors. Expertise extends to coaching and mentoring teams to achieve measurable results, contributing to long-term organizational growth and success.
Hi, I’m
Srikanta Sarkar
Hyderabad
Summary
Overview
17
years of professional experience
Work History
Dell International
Financial Specialist
12.2018 - 07.2024
Job overview
- Coached sales teams an collaborated with cross-functional teams to develop strategic plans aligned with overall company objectives.
- Engaged directly with C-level executives, including CFOs, managed credit checks, pricing structures, and contract negotiations while ensuring compliance with UK legal and organizational standards.
- Enhanced financial decision-making by providing timely and accurate analysis of financial data to executive leadership. Maintained reporting dashboards to track progress driving a 15% improvement in sales performance.
Dell International
Bids and Tender Manager
08.2016 - 11.2018
Job overview
- Oversaw daily sales operations, set weekly outreach targets, and led pipeline reviews while ensuring accurate documentation of sales activities and customer interactions in SFDC
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance. Fostered team environment that encouraged collaboration and knowledge sharing.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
Dell International
Inside Sales Account Manager
04.2013 - 08.2016
Job overview
- Drove year-over-year revenue growth by expanding business within existing account, leveraged leads, salesforce analytics to build a strong sales pipeline, implement strategic upselling initiatives, and consistently exceed sales targets
- Earned recognition as the top-ranked performer (Stack Rank 1) for FY’15, a prestigious achievement reflecting exceptional contributions to revenue growth, client acquisition, and overall team success
- Awarded the Dell Circle of Excellence Award (2014) for exceptional performance, dedication, and a customer-first approach, consistently meeting all business metrics and contributing significantly to business success
Dell International
Customer care expert
10.2010 - 03.2013
Job overview
- Trained new team members, on process, procedures, and best practices that streamlined workflows, reducing average call handling time without sacrificing quality.
- Resolved diverse customer issues across multiple channels, including MWD, technical, and pre/post-sales queries, achieving high First Call Resolution (FCR) and enhanced Customer Satisfaction (CSAT)
- Successfully managed the executive escalation queue with a strong focus on 'Save the Sale' (STS), earning multiple awards for consistently exceeding business metrics and delivering exceptional results
HSBC Global Services
Collections and Risk Specialist
04.2009 - 05.2010
Job overview
- Managed delinquent accounts by developing and implementing effective debt resolution strategies, implementing effective collection strategies for different stages of delinquency to optimize recovery rates, ensuring compliance with regulatory requirements and internal policies
- Enhanced collaboration between departments by serving as a liaison between functional groups on matters related to risk management.
HSBC Global Services
Credit Specialist
04.2007 - 03.2009
Job overview
- Reviewed customer credit applications, ensuring accurate identity verification, detecting potential risks and flagged concerns for further review, and maintaining compliance, consistently achieving a 90%+ quality score while meeting strict time and quality standards
- Contributed to a Six Sigma Green belt pilot project aimed at streamlining processes to reduce credit decision errors, ensuring a proactive approach to risk management and process optimization.
Education
D.A.V. School
High School Diploma
01.2006
University Overview
Rama Krishna Mission High School
Secondary School Certificate
01.2004
University Overview
Skills
- Mentorship and Coaching
- Financial services
- Credit analysis
- Emotional Intelligence
- Strategic Account Management
- New Business Development
- Negotiation and Debt Resolution Skills
- Analytical and Risk Assessment Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Telugu
Limited Working
Timeline
Financial Specialist
Dell International
12.2018 - 07.2024
Bids and Tender Manager
Dell International
08.2016 - 11.2018
Inside Sales Account Manager
Dell International
04.2013 - 08.2016
Customer care expert
Dell International
10.2010 - 03.2013
Collections and Risk Specialist
HSBC Global Services
04.2009 - 05.2010
Credit Specialist
HSBC Global Services
04.2007 - 03.2009
Rama Krishna Mission High School
Secondary School Certificate
D.A.V. School
High School Diploma
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