Soujanya Mutalik
Newbridge,Ireland
Summary
Senior Product Analyst with expertise in driving user adoption of pricing solutions across the product development lifecycle. Skilled at translating business requirements into technical solutions, coordinating cross-functional teams, and delivering comprehensive documentation. Strong communicator experienced in Agile methodologies, stakeholder management, and healthcare pricing platforms.
Work Authorization: Naturalized Irish Citizen
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Senior Product Analyst
Optum (UnitedHealth Group)
Dublin
2023.11 - Current
- Driving user adoption of pricing solutions on a $100B+ prescription drug spend platform serving thousands of US clients and 150M+ prescriptions annually.
- Coordinate new product releases end-to-end: preparatory tasks, UAT, documentation, training, and release communications across multiple teams
- Gather, analyze, and validate business requirements with stakeholders; translate into technical specifications
- Create user documentation (video tutorials, guides, SOPs, FAQs) and manage release notes in Confluence
- Provide daily L1 pricing support, triaging and escalating issues via ServiceNow and SharePoint Issue Tracker
- Lead post-implementation Hypercare phases with structured issue tracking and cross-timezone collaboration using Miro
- Serve as SME for Precision pricing application (claim scope, MAC configuration, approvals, pricing methods)
Business Analyst
Cognizant Technology Solutions
Dublin
2022.03 - 2023.11
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases
- Devised and led operational changes generating significant improvements aligned with business objectives
- Conducted interviews with key business users to collect information on processes and requirements
- Guided teams through sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
- Developed KPIs and metrics including team velocity, burndown and burnup charts
Senior Quality Assurance Analyst
Google (Cognizant Technology Solutions)
Dublin, Ireland
2021.03 - 2022.03
- Executed second and third level quality control procedures to optimize data accuracy and internal workflow
- Developed and implemented quality assurance improvements enhancing processes and operations
- Reviewed project requirements to uncover challenges and recommend resolutions
- Wrote, edited and updated project manuals and technical documentation for QA team
- Mentored new hires on platform tools, market specifics, and project policies
Language Business Lead
Lionbridge Technologies Inc
Mumbai
2019.01 - 2020.02
- Coordinated and managed language activities, quality, vendor management, and timelines
- Delivered operational and strategy projects including process improvements and end-to-end redesign
- Used Scrum Agile Methodologies with Jira and Confluence; received recognition 4 times in Customer Compliment Database
- Managed projects through status meetings, weekly reports, risk identification, and issue tracking
Language Data Analyst
Iksula Services Pvt Ltd
Mumbai, India
2018.01 - 2019.12
- Quality control of product content and specifications in German language
- Reduced training timeframe from 4 weeks to 2 weeks by implementing team onboarding program
- Conducted and managed weekly and bi-weekly agile sprints with team size of 7
Education
Bachelor's - Business Mgmt Studies
University of Mumbai
Certified Scrum Master - undefined
Scrum Alliance
Dublin 2023.02 - 2025.02
Business Analysis & Process Mgmt -
Coursera
Data Analysis & Visualization - undefined
Coursera
Skills
Data analysis and business process improvement
Stakeholder management and communication
Agile methodologies
Data visualization tools
Advanced Excel skills
Process documentation and solution design
Requirements gathering and documentation
User acceptance testing (UAT)
Project management and sprint ceremonies
SQL and database management
Project management tools
Domain Expertise
- Healthcare & Pharmaceutical Pricing (Optum Rx)
- Prescription Drug Pricing Platform Management
- Claim Adjudication & Pricing Methods
- Product Adoption & Change Management
- Post-Implementation Hypercare Support
- Predictive Model Deployment Support
Languages
German
Upper intermediate (B2)
Timeline
Senior Product Analyst
Optum (UnitedHealth Group)
2023.11 - Current
Certified Scrum Master - undefined
Scrum Alliance
2023.02 - 2025.02
Business Analyst
Cognizant Technology Solutions
2022.03 - 2023.11
Senior Quality Assurance Analyst
Google (Cognizant Technology Solutions)
2021.03 - 2022.03
Language Business Lead
Lionbridge Technologies Inc
2019.01 - 2020.02
Language Data Analyst
Iksula Services Pvt Ltd
2018.01 - 2019.12
Data Analysis & Visualization - undefined
Coursera
Bachelor's - Business Mgmt Studies
University of Mumbai
Business Analysis & Process Mgmt -
Coursera