SORINA VICOL

A dedicated and customer-focused professional with experience as a customer service agent. Committed to delivering exceptional service and ensuring passenger safety. Skilled in handling various customer inquiries, resolving conflicts, and maintaining a positive and friendly atmosphere on board.

• Provide outstanding customer service, ensuring a positive travel experience for passengers;

• Assist with passenger check-in, boarding, and disembarking procedures;

• Demonstrate strong communication skills to effectively address passenger inquiries and concerns;

• Ensure compliance with safety regulations and procedures throughout flights;

• Collaborate with the flight crew to ensure smooth operations and passenger satisfaction;

• Handle difficult situations and resolve conflicts in a professional and diplomatic manner;

• Maintain a high level of professionalism, punctuality, and appearance in accordance with company standards.

Achievements:

• Received multiple commendations from passengers for providing exceptional customer service;
• Successfully completed the Cabin Crew training and examinations.

Dedicated and results-driven customer representative with a track record of achieving quarterly quotas and delivering exceptional customer service. Experienced in handling inbound calls, responding to emails, and resolving customer issues efficiently. Skilled in managing post-sales tasks and maintaining high customer satisfaction levels. Fluent in multiple languages.

• Provided fast and effective responses to inbound emails, ensuring prompt resolution of customer inquiries;
• Conducted outbound calls to recover web orders, convert quotes to orders, and address issues with purchased products;
• Offered cross-language support when needed to cater to diverse customer needs.

Achievements:

• Received positive customer feedback for fast and effective email responses;
• Successfully recovered web orders through outbound calls, contributing to revenue generation;
• Recognized for effectively resolving customer queries and providing step-by-step solutions;
• Demonstrated multilingual skills in addressing customer needs and enhancing satisfaction.

Detail-oriented and proficient Italian language translator with experience in translating documents and texts. Skilled in providing excellent client service, managing orders, and coordinating with translators. Committed to delivering high-quality translations and achieving operational excellence.

• Translated various documents and texts from Italian, Romanian and English, with accuracy and attention to detail;
• Managed orders and effectively distributed translation projects among translators, ensuring timely execution and quality control;
• Demonstrated excellent planning and coordination skills, consistently meeting schedules and project deadlines;
• Successfully achieved service time and quality targets, ensuring customer satisfaction;

Achievements:

• Consistently delivered high-quality translations, meeting client expectations;
• Successfully managed translation projects, ensuring timely execution and quality control;
• Achieved service time and quality targets, contributing to customer satisfaction.

Results-driven Public Relations Manager with a track record of planning, implementing, and managing successful PR programs. Skilled in developing communication and PR strategies aligned with company principles. Experienced in negotiating favorable rates for advertisements and establishing procedures for project rollout. Proficient in designing and reviewing promotional materials and online content. Dedicated to maintaining a positive corporate image in compliance with the company brand.

• Planned, implemented, and managed comprehensive public relations programs to enhance brand visibility and reputation;
• Developed communication and public relations strategies based on company principles and goals;
• Negotiated with advertisers to secure favorable rates for print, radio, and television advertisements, maximizing the company's advertising budget;
• Measured the effectiveness of each PR campaign and provided detailed reports on key metrics and outcomes.

Achievements:

• Successfully executed PR programs that significantly increased brand visibility and reputation;
• Negotiated favorable rates with advertisers, resulting in cost savings for advertising campaigns;
• Developed and implemented PR policies and procedures that enhanced overall PR operations and consistency.

Highly organized and detail-oriented Office Manager with proficiency in Italian language translation. Experienced in translating documents and texts with accuracy. Skilled in maintaining impeccable office organization to support efficiency and professionalism. Knowledgeable in promoting professional aesthetic schools in Italy. Accomplished in article writing and publishing on the web.

Achievements:

• Translated various documents and texts with accuracy, ensuring linguistic proficiency in both English and Italian;
• Established and maintained impeccable office organization, contributing to enhanced efficiency and professionalism;
• Promoted professional aesthetic schools in Italy, attracting students and clients;
• Wrote and published articles on the web, increasing the visibility and reach of an aesthetic school.