Sorcha McGonigle
Perrystown, Dublin
Summary
Friendly sales associate proficient in managing all areas of sales and customer service in fast-paced environments. Excellent multitasker and team player with a strong customer satisfaction focus. I am a fast learner who works well under pressure, I enjoy meeting new people while learning and enhancing skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Associate
Tete-a-Tete
Ballyshannon
06.2024 - Current
- Greeting customers, answering questions, and providing excellent customer service.
- Handling telephonic reservations and purchases.
- Ensuring safe dining by discussing allergens with kitchen staff.
- Fostering a positive working environment, encouraging teamwork and employee engagement.
- Adhering to company food, safety, quality and sanitation policies.
- Developing strong customer connections.
Sales Associate
Tights Dept.
Dublin
11.2022 - 04.2023
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
- Maintained excellent customer satisfaction by going the extra mile.
- Processed customer refunds and exchanges, ensuring returned items were of saleable quality.
- Served customers efficiently during peak hours, minimising order waiting times,
- Managed till operations and payment processing, providing change, receipts and packing bags.
- Possessed comprehensive expertise on stock.
Complex Assistant
Waterworld
Bundoran
06.2022 - 09.2022
- Reception duties: took bookings, cash handling, answered calls and emails, made and cancelled reservations.
- Adhered to hygiene protocols to ensure sanitized service environments.
- Handled consumer queries efficiently.
- Resolved disputes effectively.
- Monitoring water jets to ensure costumer safety.
Sales Associate
Spar
Ballyshannon
12.2017 - 06.2022
- Assisting customers with a selection of products and services.
- Organising and Displaying items in a visually appealing manner.
- Stocked and rotated inventory regularly.
- Engaged with customers and clients to increase sales performance.
- Counted tills, and managed floats.
- Maintain a clean and clear shop floor.
- Operated tills, lotto and pay zone machines.
- Checked in stock and printed stock labels.
Education
Bachelor of Social Science - Sociology And Social Policy
University College Dublin
Dublin08-2025
Leaving Certificate -
Colaiste Cholmcille
Donegal09-2021
Skills
- Cash handling proficiency
- Exceptional customer service
- Conflict resolution
- Outgoing personality
- Excellent communication
- Working as part of a team
Certification
- Children First: Tusla-Child and Family agency, issued October 2024
References
References available upon request.
Timeline
Cafe Associate
Tete-a-Tete
06.2024 - Current
Sales Associate
Tights Dept.
11.2022 - 04.2023
Complex Assistant
Waterworld
06.2022 - 09.2022
Sales Associate
Spar
12.2017 - 06.2022
Bachelor of Social Science - Sociology And Social Policy
University College Dublin
Leaving Certificate -
Colaiste Cholmcille
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