Sophie Frances Norton
Dublin
Summary
Enthusiastic person who uses exceptional communication and relationship-building abilities to grow business. Extensive industry experience is used toCreatively solves problems while applying exceptional time management skills.g exceptional time management skills. Blend of skills across visual merchandising, multitasking. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsuperviseckly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Catering Assistant
New Leaf Cafe
Ashbourne
03.2024 - Current
- Communicated effectively with kitchen staff to ensure fast food service, delivering meals quickly for optimum freshness.
- Greeted guests warmly, seating at tables and advising of ordering processes and daily specials.
- Ensured excellent health and hygiene practices were followed to minimise risks to public.
- Cleared down food preparation, serving and eating areas after use.
- Maintained clean and tidy appearance, wearing protective equipment when necessary.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
Floor Staff Member
Look Mam No Hands Ltd
Ashbourne, Co. Meath
04.2023 - 02.2024
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Key Holder who was trusted with opening and closing the store, including managing cash sheets/depositing money into the safe.
- Mentored junior waiting staff, offering encouragement and support to build confident restaurant team members.
- Supported management in distributing waiting staff across restaurant sections for optimised service efficiency.
- Assisted servers and dining room hosts, quickly responding to guest needs.
Childcare Worker
Kidz R Kidz Childare
Ratoath, Co. Meath
08.2023 - 01.2024
- Continuously encouraged age-appropriate learning and socialisation, ensuring children learnt basic skills and concepts.
- Assisted children with homework by explaining answers and conducting demonstrations or presentations on various topics.
- Took children to school, appointments, play dates and outings as requested by parents.
- Supported children with problems as they arose, such as learning, personal and emotional issues.
- Maintained a safe and supportive space for children through continuous safeguarding.
- Planned creative activities for children to encourage learning development and skills.
Sales Assistant
Dunnes Stores
Ashbourne
10.2021 - 05.2023
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Promoted sales and special offers for discounts and merchandise options.
- Received, processed and organised deliveries within tight deadlines.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
Education
QQI Level 5 - Psychology and Criminology
Dunboyne College of Further Education
Dunboyne, Co. Meath2024
Leaving Cert -
Colaiste De Lacy
Ashbourne, Co. Meath2022
Skills
- Activity Planning
- Cash Handling
- Diligent work ethic
- Efficient time management skills
- Clear interpersonal communication techniques
- Stress management - ability to thrive in high stress situations
- Retail sales trend analysis
- Positivity and reflectiveness
- Sales boosting conversationalist
- Safe Food Handling
- Display Setup
- Point of sale systems
- POS system operations
Certification
- HACCP Certified (2024)
- Allergen Awareness Trained (2024)
Affiliations
- Crochet
- Painting - Mixed Media
- Reading
- Sculpting - Pottery
Volunteer work
- Planned and coordinated activities for children aged 6-16 with Snowflakes Autism support group from 2017-2021. This included accounting for additional needs assistance, seeing the activity goes smoothly, communicating with other volunteers , taking on feedback from children and suppling any materials needed.
Timeline
Catering Assistant
New Leaf Cafe
03.2024 - Current
Childcare Worker
Kidz R Kidz Childare
08.2023 - 01.2024
Floor Staff Member
Look Mam No Hands Ltd
04.2023 - 02.2024
Sales Assistant
Dunnes Stores
10.2021 - 05.2023
- HACCP Certified (2024)
- Allergen Awareness Trained (2024)
QQI Level 5 - Psychology and Criminology
Dunboyne College of Further Education
Leaving Cert -
Colaiste De Lacy
Similar Profiles
Benjamin NiverBenjamin Niver
Sous Chef at New Leaf CafeSous Chef at New Leaf Cafe
Sabrina MAyfieldSabrina MAyfield
Barista /Store Manager at Golden Leaf CafeBarista /Store Manager at Golden Leaf Cafe
Isaac Fordham IIIIsaac Fordham III
Manager at Lemon Leaf CafeManager at Lemon Leaf Cafe