Sophie Harris

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• Achieved enhanced student engagement by adopting creative teaching methods.
• Facilitated interactive lessons for improved understanding of complex subjects.
• Managed classroom behaviour effectively ensuring a conducive learning environment.
• Implemented lesson plans provided by regular teachers during their absence.
• Maintained accurate records of student progress, identifying areas for improvement.
• Adapted teaching style to accommodate diverse learning needs of students.
• Encouraged active participation from all students during class discussions.
• Liaised with senior staff regularly, seeking advice on challenging situations when necessary.
• Established clear learning outcomes and targets for different abilities.

• Maintained high standards of customer service by training new waitstaff.
• Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
• Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
• Facilitated communication between kitchen and front-of-house teams, leading to better operational flow.
• Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
• Provided constructive feedback to waitstaff for improved performance and professional growth.
• Initiated weekly team meetings for better communication among staff members.
• Pitched in during busy periods – showing solidarity with team and maintaining service levels.
• Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
• Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.