Sophie Curran
Portrane
Summary
Detailed Pharmacy Assistant with 4 years of hands-on experience performing routine clerical and customer service duties in fast-paced, thriving pharmacy. Well-versed in locating items for customers, maintaining and updating patient profiles and ordering and gathering medication. Recognized for going above and beyond to maintain customer service standards. Undergraduate student in UCD pursuing an arts degree majoring in Spanish and English and a great knowledge of Geography modules. Also have experience in an office managing orders, checking documents, answering phone calls and greeting customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Boots Ireland
Dublin
06.2019 - Current
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Conducted regular checks of drug storage areas to ensure proper temperature control was maintained.
- Greeted customers upon arrival at the pharmacy counter.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Completed daily paperwork associated with filling prescriptions accurately.
- Provided advice on health issues including diet, exercise, smoking cessation.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Helped pharmacy staff prepare medications and fill orders.
- Answered customer questions about prescribed and OTC medications.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Waiting Staff Member
RDS
Dublin
06.2018 - 06.2019
- Assisted with seating arrangements for larger groups.
- Took orders accurately, using the restaurant's point-of-sale system.
- Delivered food and drinks to tables in a timely manner.
- Checked back with guests to ensure satisfaction with each course.
- Replenished beverages throughout meal service.
- Cleared plates and glasses from tables between courses.
- Resolved customer complaints in a professional manner.
- Informed customers of daily specials and menu changes.
- Adhered to safety standards to prevent accidents and injuries.
- Ensured that all dining areas were clean and tidy during service.
- Followed proper sanitation guidelines when handling food.
- Assisted other staff members as needed with various tasks throughout shift.
- Communicated effectively with kitchen staff regarding customer allergies or dietary needs.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
Administrative Assistant
Molloy & Sherry Ltd
Swords
09.2017 - 02.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured accuracy and completeness of all documents prior to archiving or distribution.
Education
Bachelor of Arts - Language Arts Education
UCD
Dublin, IrelandSkills
- Processing Payments
- Ordering and Stocking Medications
- Resolving Customer Issues
- Stocking Shelves
- Filing Documents
- Customer Assistance
- Building Customer Loyalty
- Adaptable and Flexible
- Patient Safety
- Positive Attitude
- Public Speaking
- Organization and Time Management
- Team Leadership
- Filing
- Data Entry
Certification
- Healthcare Advisor Certificate from Boots
- Gaisce Presidency award
- Spanish certificate from secondary school
- Self defence basic certificate
Languages
English
First Language
Spanish
Advanced (C1)
C1
References
References available upon request.
Timeline
Pharmacy Assistant
Boots Ireland
06.2019 - Current
Waiting Staff Member
RDS
06.2018 - 06.2019
Administrative Assistant
Molloy & Sherry Ltd
09.2017 - 02.2018
Bachelor of Arts - Language Arts Education
UCD
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