Sophie Coughlan Dillon
Limerick
Summary
Responsible, Positive and upbeat with years of retail experience providing quality product recommendations and solutions to meet customer needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well trained in all areas of retail including beauty, fashions and jewelry and also having experience being a motivated and skilled employee in hospitality sector as well.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Shaws department stores
Limerick
09.2023 - Current
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties, such as ringing up sales, processing payments, performing returns, exchanges and issuing receipts.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers with finding the right product for their needs.
- Ensuring all shelves were stocked with merchandise according to company standards at all times.
- Demonstrated knowledge of store products and services.
- Adhered to all safety regulations when handling hazardous materials or working with heavy equipment, heavy boxes, pallettes, etc.
- Worked with popular beauty brands such as Sculpted by Aimee and Kash beauty. Getting to know the customer and giving them advise on which products that suits them. Ensuring the customer always leaves happy and with the products they were looking for.
- Experience working with jewelry on the Jewelry counter. Merchandising the stock, making sure everything looks presentable and assisting customers, helping them find exactly what they're looking for.
- Handled customer complaints in a professional manner.
- Participating in delivery shifts, starting at 6am, ensuring everything was stocked on the floor or away in the stock room , having the floor clean by 9.30am when the store reopens,
Retail Sales Associate
Powercut
Limerick
05.2023 - 09.2024
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Associate
Dunnes Stores
Limerick
08.2022 - 04.2023
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Operated point-of-sale systems accurately to process payments from customers.
- Ensured all returns were put away quickly so the till area would not fill up with merchandise causing any safety hazards.
- Provided product information and answered customer questions.
- Maintained a clean work environment by sweeping, dusting, sanitizing the tills in between customers.
Waitress
No 1 Pery Square Hotel & Spa
Limerick
06.2019 - 04.2022
- Took orders for food and drinks and delivered them to guests.
- Brought food and beverages to tables in a timely manner.
- Complied with COVID-19 guidlines and followed all safety and sanitation regulations when handling food or drinks.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated daily specials to customers.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Polished utensils and glasses. Ensured the restaurant was clean at the end of every shift, ready for the next.
Education
High School Diploma -
Laurel Hill Secondary School FCJ
Limerick, Ireland05-2022
Skills
- Money Handling
- Customer Service
- Retail merchandising expertise
- Promotional Events
- Customer Needs Assessment
- Fitting room maintenance
- Problem-Solving
- Upselling strategies
- Time Management
- Transaction Processing
- Positive and professional
- Teamwork
- Trend Awareness
- Manual Handeling
Refrences
Patricia Roberts : Owner of No 1 Pery Square Hotel & Spa
Email : Patricia@oneperysquare.com
Timeline
Retail Sales Associate
Shaws department stores
09.2023 - Current
Retail Sales Associate
Powercut
05.2023 - 09.2024
Retail Sales Associate
Dunnes Stores
08.2022 - 04.2023
Waitress
No 1 Pery Square Hotel & Spa
06.2019 - 04.2022
High School Diploma -
Laurel Hill Secondary School FCJ
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