sonya Smith
Donegal Town
Summary
Dedicated and reliable professional with previous experience as a paramedic and emergency call handler, now seeking to transition into the role of ECAS operator. Brings strong attention to detail, the ability to follow strict procedures, and experience working in high-pressure, team-based environments. After a period of personal leave, now fully ready and motivated to return to work and contribute to a quality-focused organisation.
Overview
23
23
years of professional experience
Work History
Career Break / health reasons
07.2017 - 08.2026
Paramedic
HSE
Donegal Town, Ireland
10.2003 - 07.2017
- Responded promptly to emergency calls, providing life-saving medical interventions in high-pressure situations.
- Performed life-saving techniques and administered drugs according to protocol.
- Stabilised injured and ill patients for transport to medical facilities.
- Assessed, treated and managed patients' treatment onsite and en route to hospital, consistently communicating with patients and relatives.
- Directed junior paramedics and support staff, providing mentorship and guidance in clinical practices.
Emergency Call Handler
HSE
Ballyshannon, Ireland
01.2007 - 09.2010
- Processed emergency calls, quickly assessing situations and dispatching appropriate services to ensure timely assistance.
- Prioritised emergency, urgent and routine calls appropriately to best meet service user needs.
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Kept callers calm by delivering a relaxed and friendly approach when dealing with emergencies over the phone.
- Managed difficult customer conversations with professionalism, aiming to de-escalate situations and find mutually satisfactory resolutions.
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
Education
Certificate of Higher Education - Law
The open college
Dublin/ online01-2026
Diploma of Higher Education - Emergency medical technology
UCD Dublin
Dublin ireland01-2004
Certificate of Higher Education - Air hostess training
Airline academy
Shannon Airport01-1998
A-Levels - Leaving cert
Yeats college Galway
Galway01-1997
Skills
- Emergency response
- Patient assessment
- Call triage
- Crisis management
- Crisis communication
- Team leadership
- Analytical and critical thinking
- Active listening
Timeline
Career Break / health reasons
07.2017 - 08.2026
Emergency Call Handler
HSE
01.2007 - 09.2010
Paramedic
HSE
10.2003 - 07.2017
Certificate of Higher Education - Law
The open college
Diploma of Higher Education - Emergency medical technology
UCD Dublin
Certificate of Higher Education - Air hostess training
Airline academy
A-Levels - Leaving cert
Yeats college Galway