Sonya Murray
Glenageary
Summary
Experienced professional with expertise in business development, sales, marketing and customer relationship management.
Adept at working effectively unsupervised while building strong relationships with colleagues and other important stakeholders. Highly effective at managing multiple tasks while delivering high quality service.
I'm enthusiastic with a strong work ethic. I'm inclusive, an active listener, who demonstrates a positive attitude and readiness to adapt to different situations.
Overview
28
28
years of professional experience
Work History
Rewrite Schools & Business Co-ordinator
Rewrite Education Limited
Dublin
03.2022 - Current
- Responsible for promoting our online climate change education programme, in particular to Transition Year students and the broader school community
- Work closely with schools and teachers, serving as the primary point of contact for all customer-related matters
- Managing and delivering a professional customer experience from the initial outreach, follow-up, and marketing to handling sales, finance, and assisting schools in setting up online
- Provide ongoing support and assistance throughout their engagement with the programme
- Nurture strong relationships with school principals, TY coordinators and programme coordinators
- Monitor satisfaction and gather feedback to evaluate our offering and to ensure a positive, high quality overall experience for our customer
- Provide support and assistance to Rewrite Business customers engaged on our online Sustainability programmes
- Manage and coordinate partnerships between schools and businesses in their community- through the sponsorship and roll out of Rewrite courses to students
Playlab Leader
Claphandies
Dublin
03.2016 - 03.2022
- Customer facing role providing fun, educational classes to children aged from 3 1/2 years old to young babies of 6 weeks old
- Lead & facilitate classes which included rhymes, play activities, baby massage, movement, social & sensory time for young babies
- Excellent presentation & organisational skills and an ability to engage confidently with customers & children
- Involved in a strategic review of our class offerings, adapting to the challenges arising from Covid and running classes safely in an indoor setting
Career Break for Family Care
N/A
Dublin
08.2009 - 03.2016
- Took some time out from my career to focus on and care for my three children
Residential and Commercial Director
Summergrove Developments, Limerick
Limerick
01.2005 - 08.2009
- A multi-faceted role including sales, marketing, legal, financial, HR and general day to day running of a very busy company
- Set up new offices, managed all aspects of new developments - marketing, sales, fit out, managed existing developments - landlord relations and management company.
Membership Development Executive
IBEC
Dublin 2
09.2001 - 01.2005
- Responsible for the strategic growth of revenue through attracting new members, optimising revenue from existing members and reducing membership lapses
- Actively market the depth and breadth of services available to both new and exisitng customers to ensure they made best use of their membership
- Effectively communicate with colleagues, the IBEC Board and members on the strategic direction of membership within the organisation
- Assist colleagues in the HR and business sectors departments in marketing IBEC membership services to new potential members
- Active member of the Public Affairs Committee, working on the public relations aspects of the business
- Project managed and oversaw the provision of a new directory of IBEC services- a useful tool to members in accessing the relevant points of contact and how to navigate the organisation and all it had to offer
Secretary, Irish Contract Cleaning Association
IBEC
Dublin 2
09.2001 - 01.2005
- Worked with representatives of the contract cleaning industry to create the association-a working group with members from across the industry
- Set up and hosted the inaugural ICCA industry awards
- Fostered sense of community within the industry through membership events, workshops and facilitated monthly meetings to review issues facing the industry
- Coordinated a strategic approach to identify and act on key industry issues with key stakeholders and lobbied for action on challenges facing the industry
Financial Services Executive
Financial Services Ireland (FSI), IBEC
Dublin 2
06.1999 - 09.2001
- Promote and facilitate the interests of financial services providers through policy formation and industry-wide working groups
- Foster excellent and professional working relationships with Government departments, public bodies and relevant authorities on behalf of member companies
- Provide support and assistance to new and existing members on the issues concerning the financial services industry
- Host and organise relevant workshops, speaker briefings, member events, training and other membership initiatives of interest to the financial services sector members
Pensions Administrator
Eagle Star Life, Blackrock
Co Dublin
12.1997 - 06.1999
- Responsible for the administration of pension funds for some of the largest employers in the state, acting as the client's main point of contact
Market Research Executive
Victor Stationery,Belfast and Vienna
Belfast
10.1996 - 07.1997
- Market research project as part of Northern Ireland graduate export programme, Explorers
Education
European Politics, Law & Business
UCD
Dublin, Ireland10-1996
BA Honours International - Economics & German
UCD
Dublin, Ireland10-1995
Leaving Certificate -
Our Lady's, Templeogue
Dublin, Ireland06-1991
Skills
- Approachable with excellent interpersonal, communication and relationship building abilities
- Strong presentation skills and ability to communicate with senior management
- Demonstrated ability to work on own initiative and within a team
- Flexible, adaptable and able to multi task and work in different settings
- Proven business development and project management skills
- Strong attention to detail
Volunteer Experience
The Harold NS, Glasthule, Class Representative and Member of the Parents Association, Glasthule, 2011, 2012, 2013, 2014, 2020, 2021, Team member & 6th class coordinator 2020/2021 for fundraising, yearbook, end of year activities & graduation party. Team regularly liaised with school on important items, deadlines & decisions & adapted to zoom interactions during Covid lockdown of early 2021., Assisted in coordinating and organising the Christmas Fair (2011 and 2013) & other events.
Timeline
Rewrite Schools & Business Co-ordinator
Rewrite Education Limited
03.2022 - Current
Playlab Leader
Claphandies
03.2016 - 03.2022
Career Break for Family Care
N/A
08.2009 - 03.2016
Residential and Commercial Director
Summergrove Developments, Limerick
01.2005 - 08.2009
Membership Development Executive
IBEC
09.2001 - 01.2005
Secretary, Irish Contract Cleaning Association
IBEC
09.2001 - 01.2005
Financial Services Executive
Financial Services Ireland (FSI), IBEC
06.1999 - 09.2001
Pensions Administrator
Eagle Star Life, Blackrock
12.1997 - 06.1999
Market Research Executive
Victor Stationery,Belfast and Vienna
10.1996 - 07.1997
European Politics, Law & Business
UCD
BA Honours International - Economics & German
UCD
Leaving Certificate -
Our Lady's, Templeogue
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